Guest Communication Intern
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Guest Communication Intern

Armani Hotel Milano

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Guest Communication Intern

About the job

• Support the Lifestyle Managers and team in welcoming guests upon arrival to the reception in a courteous and prompt manner
• Support in anticipating guest needs and handling guest enquires
• Support in maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Support in assisting guests and escorting them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Answer phone calls in an efficient and friendly manner
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
• Assist colleague in running daily reports for department
• Attend monthly trainings
  • Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.
  • Department: Guest Relations Reception

About you

Reading, writing and oral proficiency in English and Italian
• Excellent communication and organization skills
• Working computer skills and knowledge
• Able to work calmly & confidently under pressure
  • Language required: English and Italian.

The company

Welcome to Armani Hotel Milano, a five stars luxury hotel inaugurated in 2011 following a collaboration between Giorgio Armani S.p.A., one of the most prestigious fashion brands in the world, and Emaar Properties PJSC, the creator of iconic development projects.
Located in the heart of the famous Milan fashion district of Via Manzoni and Via Montenapoleone, just a few minutes away from the amazing Duomo cathedral and La Scala Theatre, the Armani Hotel Milano, with 95 luxury guestrooms and suites, is the second hotel of the brand Armani Hotels & Resorts after the Armani Hotel Dubai situated in the famous Burj Khalifa.
Armani Hotel Milano is the perfect place for a luxury experience made of comfort, privacy and beauty, in line with the Stay with Armani philosophy, which promises a “home-away-from-home” experience: we welcome every guest as our own, delivering a genuine home approach and a unique lifestyle experience.

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Guest Communication Intern

Milan, Italy

Traineeship, 6 months

Start Date:As soon as possible

Latest start date:

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