Assistant Manager - Front Office Integration Project Management (Mar-Dec 2019)
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Assistant Manager - Front Office Integration Project Management (Mar-Dec 2019)

Asia/Pacif/Australia Region

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Assistant Manager - Front Office Integration Project Management (Mar-Dec 2019)

About the job

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


Role Description

Overall support for implementation activities at Front Office.

 

Key Responsibilities

  • Administer planning framework for Front Office integration / business optimization work. 
  • Provide general support to triage issues, support challenged hotels, escalate, problem solve.
  • Focus on Front Office property associates’ needs when working / managing presentations.
  • Plan and prepare for PMS training sessions with iT-Rooms Applications SMEs. 

Desired Skill Sets, Systems, Language Proficiency

  • General knowledge with on-property and above-property processes in front office.
  • Systems knowledge (a bonus)
  • Co-facilitation support
  • Proficient in local languages
  • Good communications skills and power-point presentations
  • Effective follow-up

 Key Deliverables

  • Review training materials including in-language reviews.
  • Co-design and produce, not limited to, procedures, SOPs, associate and customer journey mapping, training materials for APAC specific programs or initiatives.
  • Work closely and collaboratively with Rooms Operations, PMS, Finance, Revenue Management, Reservations and other SMEs / Advisory boards to ensure effective training sessions and materials are comprehensive and targeted for the end users of the system/s.
  • Conduct EDGE cases property visits to understand and resolve issues, one-on-one, as assigned.

  • Conduct post integration pulse-check webinars, in-market workshops and report out progress.

  • Address hotels with problems before, during and after cut-over.

 

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.  

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. 

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Project Management-The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.     
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Closed

Assistant Manager - Front Office Integration Project Management (Mar-Dec 2019)

Tsim Sha Tsui, Hong Kong

Full-time, Indefinite

Start Date:

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