This position is not available anymore, but there are more Project Management jobs
Asia/Pacif/Australia Region
Posted
Closed
Assistant Manager - Front Office Integration Project Management (Mar-Dec 2019)
About the job
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Role Description
Overall support for implementation activities at Front Office.
Key Responsibilities
- Administer planning framework for Front Office integration / business optimization work.
- Provide general support to triage issues, support challenged hotels, escalate, problem solve.
- Focus on Front Office property associates’ needs when working / managing presentations.
- Plan and prepare for PMS training sessions with iT-Rooms Applications SMEs.
Desired Skill Sets, Systems, Language Proficiency
- General knowledge with on-property and above-property processes in front office.
- Systems knowledge (a bonus)
- Co-facilitation support
- Proficient in local languages
- Good communications skills and power-point presentations
- Effective follow-up
Key Deliverables
- Review training materials including in-language reviews.
- Co-design and produce, not limited to, procedures, SOPs, associate and customer journey mapping, training materials for APAC specific programs or initiatives.
- Work closely and collaboratively with Rooms Operations, PMS, Finance, Revenue Management, Reservations and other SMEs / Advisory boards to ensure effective training sessions and materials are comprehensive and targeted for the end users of the system/s.
Conduct EDGE cases property visits to understand and resolve issues, one-on-one, as assigned.
Conduct post integration pulse-check webinars, in-market workshops and report out progress.
Address hotels with problems before, during and after cut-over.
MANAGEMENT COMPETENCIES
Leadership
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Project Management-The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
- Reading Comprehension – Understands written sentences and paragraphs in work related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
- Department: Project Management Rooms division
Closed
Assistant Manager - Front Office Integration Project Management (Mar-Dec 2019)
Full-time, Indefinite
Start Date:
Latest start date: