Director, Revenue Management Operations

[{{ $ctrl._job.status.name | translate}}] Director, Revenue Management Operations
Asia/Pacif/Australia Region

Posted

Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY

 

Provides support to the Vice President Revenue Strategy Asia Pacific, focusing on all matters related to Revenue Management for the continent across all brands including: training, field communications, promotions, annual budget process, special corporate pricing, One Yield, MARSHA, MRDW, etc. Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies. Identifies, creates and coordinate training and education programs to further revenue management knowledge for all associates. Coordinates and manages discipline communication to and between properties, area directors, regional vice president and continent stakeholders. Supports global and continent projects and initiatives as delegated by the Vice President Revenue Strategy.

 

CANDIDATE PROFILE

Education and Experience

  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the revenue management, sales and marketing, event management or front office area required.

    OR

  • 2-year graduate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 10+ years’ experience in the revenue management, sales and marketing, event management or front office area required.

 

CORE WORK ACTIVITIES

  •  Excellent written and verbal communication skills, English fluency is a must
  • Detailed knowledge of current revenue management systems and tools (One Yield, MARSHA, MRDW, etc), including how to use them and how to apply results

  • Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management

  • Support participation and pull-through of Continent and Global promotions; working with other disciplines to ensure that promotions being developed address the business needs of the hotels in all markets; working with hotels to ensure participation in any promotion that makes sense for the hotel, and that promotions are set up and managed appropriately

  • Support revenue management training in the Continent by identifying training needs and coordinating with continent and corporate resources to develop and deliver appropriate training

  • Support continent and global revenue management projects and initiatives

  • Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem

  • Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner

  • Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards

  • Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions

  • Comfortable challenging organizational norms and accepted thinking to improve effectiveness

  • Strategic and analytical thinker; makes decisions using data

  • Comfortable with complexity, ambiguity and change; supports and manages positive change

  • Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new

  • Proactive approach to learning RM practices and concepts from other vendors or industries

  • Knowledgeable on all MI hotel brands

  • Addition language skills preferred

 

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

  • Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

    • Annual Budget Process – provide systems, tools and guidance to hotels, area, region and continent leaders to generate “ground up” forecasts of future RevPAR and Catering performance

    • One Yield, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results

    • Other Revenue Management related systems such as MARSHA, Opera S&C, Opera PMS, MRDW, MarRFP, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results

    • Marriott Revenue Management Tools and Reports – provide support and guidance to hotels to effectively identify revenue opportunities and analyze performance for all rooms and catering segments

    • Marriott pricing philosophies and processes - provide guidance to hotel, area, region and continent leaders to carry out pricing strategies that maximize revenue and adhere to Marriott standards and guidelines

  • Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

    • Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

    • Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

    • Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

    • Reading Comprehension – Understands written sentences and paragraphs in work related documents.

    • Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Tsim Sha Tsui, Hong Kong
Department
Revenue Management
Starting in
As soon as possible

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