Internal Communications and Events Manager

[{{ $ctrl._job.status.name | translate}}] Internal Communications and Events Manager
Asia/Pacif/Australia Region

Posted
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Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY
The BMSC Internal Communications and Events Manager is responsible for the management of BMSC-owned communication channels, developing and activating internal communication campaigns, and contributing to the creative and visual development of BMSC communications deliverables and assets. This individual will partner closely with the BMSC Planning & Services Director and BMSC senior leadership team as well as other discipline leads to communicate key information to the BMSC team.
This Manager should be the team expert for managing creative, cost-effective and innovative content channels by understanding world-class user experiences, technology capabilities, and the latest trends in communication and engagement campaigns. This individual will be responsible for 1) BMSC internal communications strategy and plan 2) day-to-day management and execution of BMSC-owned communications channels; 3) developing internal communication and messaging platforms for BMSC strategic initiatives; 4) supporting BMSC project specific change management communications 5) assisting with execution of major communication activities and events (e.g., BMSC Conference, BMSC Mashup
 
CANDIDATE PROFILE
Education and Experience
  • Bachelor's Degree, preferably in communications or business; or equivalent experience in corporate communications, journalism, public relations, event management or related professional area.
  • Minimum of 4 years communications experience, focused on hands-on experience in the full development cycle of communications channels, including design, development, quality assurance, deployment and documentation, preferably in a large, global organization.
  • Experience in corporate communications.
  • Ability to develop compelling narratives, presentations, and internal stakeholder communication across multiple channels. 
  • Ability to write and edit for electronic media
  • Experience using social media networking tools to achieve internal communication objectives strongly preferred.
  • Strong experience in producing video; shooting and editing experience preferred.
  • Strong understanding of digital tools, such as websites, mobile apps, etc.
  • Outstanding written and verbal communication skills.
  • Excellent organizational, project and budget management skills.
  • Ability to present ideas and information in a concise, organized way.
  • Demonstrated experience in working with cross-functional work teams in a matrix organization
  • Hospitality or agency experience preferred.

Skills and Competencies

  • Global mindset, international communication experience, has worked with diverse teams and cultures preferred.
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Innovation and Problem Solving - Identifies new and impactful ways of communication and engagement – utilizing latest tools and social media capabilities.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team and collaborates effectively across all functions/ disciplines.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
  • Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Vendor Relationships - Develops and sustains good working relationships with vendors in order to drive communication objectives and deliverables.
CORE WORK ACTIVITIES
Internal Communications
  • Develop an internal communications strategy
  • Partner with leadership teams to produce content
  • Plans all internal communications (written and in-person) and compiles a communications calendar.
  • Develops and executes a communications survey with the aim of tracking progress on a regular basis.
  • Gathers content and develops stories for an internal newsletter.
  • Works closely with a design agency to ensure that the newsletter and other communication materials are in line with objective.
  • Compiles and maintains stakeholder and audience distribution lists.
  • Gathers content and writes other internal communications as needed.
  • Develops and executes against a plan for internal social media engagement.
  • Proactively identifies means to engage and interact with associates.

Events Coordination

  • Provides support for large events at continent level and across the region including:
  • Working with all disciplines to coordinate townhall meetings at regional level.
  • Working closely with all disciplines to coordinate event materials.
  • Working with creative agencies to provide direction on event materials and themes.
  • Working with area teams to track progress against logistical arrangements. 
Intranet Refresh
  • Redesigns and layouts of Brand Marketing Sales Consumer Services internal pages.
  • Conducts regular audit of pages to track usage.
  • Works closely with all disciplines and Global team to remove outdated content. 
Social Media Support
  • Develops content for senior leadership social media articles/ posts.
  • Tracks success rate in terms of relevant social media metrics.
 
MANAGEMENT COMPETENCIES
Leadership
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Creative Expression-The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Tsim Sha Tsui, Hong Kong
Department
Public Relations
Starting in
As soon as possible

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