[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Atlantis The Palm

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Job description

Atlantis Dubai is a truly extraordinary, intriguing, and unique entertainment destination resort, and we currently have an opportunity for an experienced Agent, Restaurant Reservations to join our amazing Reservation team at Atlantis Dubai! At Atlantis Dubai we strive to create a destination experience that not only unforgettable throughout each customer’s stay, but truly memorable for a lifetime.

Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.
As an Agent, Restaurant Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.


It is essential that you have previous experience in either a call center, or alternatively, prior work history in front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

Atlantis, Dubai, offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.


Job type
The Palm Jumeirah, Dubai, United Arab Emirates
English, Chinese (optional), German (optional), French (optional), Russian (optional)
Starting in
As soon as possible
Duration of the contract
More than 1 year
Positions available

Atlantis The Palm

Atlantis, The Palm is the first resort destination in the region and located at the centre of the crescent of The Palm in Dubai.

Opened in 2008, the unique ocean-themed resort features a variety of marine and entertainment attractions, as well as 17 hectares of waterscape amusement at Aquaventure Waterpark. It is home to one of the largest open-air marine habitats in the world, with over 65,000 marine animals in lagoons and displays including The Lost Chambers Aquarium. Dolphin Bay, the unparalleled dolphin conservation and education habitat, and Sea Lion Point were created to provide guests a once in a lifetime opportunity to learn more about one of nature’s most friendly mammals.

Atlantis, The Palm is also known as the culinary destination in the region with a collection of world-renowned restaurants including Bread Street Kitchen & Bar, Nobu and Ronda Locatelli. The resort boasts an impressive collection of luxury boutiques and shops as well as extensive meeting and convention facilities.

Guided by our Core Values, we create imaginative, innovative and fun experiences that connect with people on a very personal and emotional level. Join the Team and discover more opportunities with Atlantis, The Palm.

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