Concierge Agent
This position is not available anymore, but there are more Concierge jobs
Closed

Concierge Agent

About the job

Job Summary
 
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
 
     Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

See description
  • Language required: English.

The company

In the heart of historic Prague, right below Prague Castle and just steps away from Charles Bridge, is placed a still active Augustinian Monastery, a part of the Augustine, a Luxury Collection Hotel, Prague, which for many years has kept the stories of Augustinian monks alive to preserve their story dating back to 14th century.
The complex made of seven historical buildings houses 101 individually furnished contemporary rooms and suites in various categories including 4 iconic signature suites that have been designed by Olga Polizzi to incorporate the iconic character of the spaces they inhabit.
700 years of history and continuous relationship with the monastery make Augustine a unique place for captivating events. Summer lends itself celebrations in the tranquil Sundial Garden. The area is supremely adaptable whether guests are looking for romantic dining experience or sip cocktails during a special event. Another authentic part of the property is St. Thomas Brewery which was founded in 1358 as the brewery of Augustinian monks. Evocative design presents itself also in the Refectory. Its double vaulted ceiling with carefully restored baroque frescoes makes the bar a place with an incomparable atmosphere. The cloistered interior of the hotel provides a serene setting for guests to enjoy the hotel’s culinary dining options, exquisite cocktails or signature St. Thomas beer, first brewed by monks in 14th century.

View profile
Closed

Concierge Agent

Prague, Czechia

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs