Receptionist
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Receptionist

About the job

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Job Summary
 
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

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  • Language required: English.

The company

In the heart of historic Prague, right below Prague Castle and just steps away from Charles Bridge, is placed a still active Augustinian Monastery, a part of the Augustine, a Luxury Collection Hotel, Prague, which for many years has kept the stories of Augustinian monks alive to preserve their story dating back to 14th century.
The complex made of seven historical buildings houses 101 individually furnished contemporary rooms and suites in various categories including 4 iconic signature suites that have been designed by Olga Polizzi to incorporate the iconic character of the spaces they inhabit.
700 years of history and continuous relationship with the monastery make Augustine a unique place for captivating events. Summer lends itself celebrations in the tranquil Sundial Garden. The area is supremely adaptable whether guests are looking for romantic dining experience or sip cocktails during a special event. Another authentic part of the property is St. Thomas Brewery which was founded in 1358 as the brewery of Augustinian monks. Evocative design presents itself also in the Refectory. Its double vaulted ceiling with carefully restored baroque frescoes makes the bar a place with an incomparable atmosphere. The cloistered interior of the hotel provides a serene setting for guests to enjoy the hotel’s culinary dining options, exquisite cocktails or signature St. Thomas beer, first brewed by monks in 14th century.

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Receptionist

Prague, Czechia

Full-time, Indefinite

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