[{{ $ctrl._job.status.name | translate}}] Reservation Agent
Ayada Maldives

Posted

Job description

Ayada Maldives is currently seeking for passionate young and experienced individual to join our vibrant reservation team. A Reservations Agent with Ayada Maldives will work to deliver extraordinary levels of customer service and provide solutions to our guests.
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries,
• complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established
procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Promote and maintain good public relations and endeavors to maximize business
Maintain an accurate room status at all times
• Convert reservation sales calls to actual bookings
• Assist with entering Group Reservation Rooming Lists/housing bureau forms as required
• Maintain good working relationships with Global Reservations Center, Travel Agents and external /internal Guests
• Blocking guestrooms for incoming reservations based on specific guest requirements
• All other duties as assigned
• Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Assist in preparing daily no-show and late cancellation, weekly and monthly reports
• Assist the Reservation Manager / In charge in managing different booking channels
• Work with other departments to achieve RevPar and ADR
• Assist in the coordination of new rate offers including rate building, Allocation building, determining operational flows, communicating offers to the resort community, and testing for deficiencies
• Inspire the team to achieve maximum revenue potential while maintaining consistently high service standards
• Lead by example in fostering positive employee relations and demonstrating values
• Ensure information provided to Guests is accurate and individualized
• Assist the Reservation Manager / In charge to monitor day-to-day operation ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Ensure a safe environment for our Guests and Colleagues by adhering to the hotel’s Health and Safety policies
• Coordinate office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received
• Maintain the PMS & CRS System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate and communicate with property
• Finishing the tasks on same day and ensure smooth shift changes with proper pass-on to the next shift
• Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservations Supervisor or Manager

Requirements

EXPERIENCE:-

• Minimum of 1-2 years' of work experience on the same position with a 5* Resort. Maldives experience would be counted as an advantage
• Fluent in spoken & written English
* Maldives experience is essential
Job type
Full-time
Location
Maldives
Department
Reservations
Languages
English
Starting in
As soon as possible
Latest start date
January 2019
Contract duration
Indefinite
Other benefits
Competitive Remuneration Package

Ayada Maldives

Ayada Maldives is a luxury resort located amidst a pristine reef within the southern rim of the Gaafu Dhaalu Atoll in southern Maldives. It features accommodation with a private plunge pool and free Wi-Fi.

Gaafu Dhaalu Atoll is approximately 431 km south of the capital Malé. Ayada Maldives is accessible via a domestic transfer from Malé International Airport to Kaadedhdhoo, which is then followed by a boat transfer to the resort.

Each air-conditioned room, suite and villa has a private veranda and indoor and outdoor shower. Select accommodation types come with a hammock, where guests can relax. A dedicated butler or guest relations agent is available.

Guests can enjoy spectacular sunsets or swim in the coral waters. Rejuvenating spa treatments are offered at the spa while a fitness centre lets guests have a work out.

Dining options include Magu that serves breakfast and dinner, Ocean Breeze restaurant and bar perched over the turquoise blue waters of the Indian Ocean is for sophisticated dining and the Kai Far East Asian restaurant serves cuisines from Indian to Japan and has an extensive wine cellar. Ille De Joie Cheese and Wine Bar is located amidst Ocean Villas offers and extensive selection of wine and cheese. The Ottoman Lounge serves authentic Turkish Coffee, a variety of teas and an array of traditional shisha. Zero Degree Poolside Restaurant and Bar that has an in-house DJ.

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