[{{ $ctrl._job.status.name | translate}}] Luggage Porter/Doorman
Baglioni Hotel London


Job description

Luggage Porter/Doorman – 5* BAGLIONI HOTEL LONDON

The Hotel Overview
An Italian heart beats in the heart of London

Baglioni Hotel London is situated in the heart of London in the Royal Borough of Kensington and Chelsea, opposite Hyde Park with an enchanting view of the park and Kensington Gardens. Only a few minutes’ walk from Kensington Palace and the Royal Albert Hall, close to many of London’s best museums like the Victoria & Albert Museum and iconic department stores such as Harrods and Harvey Nichols.

Member of the family/privately owned Baglioni Hotels with properties in Rome, Venice, Milan, Florence, Maldives, Punta Ala, as well as in France.

A member of Leading Hotels of the World, offering an “unforgettable italian touch” in the heart of London.

A Luxury boutique hotel with 49 Suites and Signature Suites and 18 spacious rooms, many with stunning views overlooking Hyde Park.

A unique concept of Italian cuisine, daily Signature Aperitivo as well as the Traditional Afternoon Tea with an Italian twist at Brunello Bar and Restaurant with seated outdoor terrace.

It features also a cocooning SPA as well as GYM with natural daylight.

Event Space: Kensington Suite with natural daylight for up to 30 guest boardroom style and 70 guest theatre style

Clubino: Private club for exclusive hire for up to 180 guests.

A fantastic opportunity has arisen as Luggage Porter/Doorman at the Baglioni Hotel London. Reporting to the Head Concierge, we are currently looking to recruit a passionate, enthusiastic and guest orientated individual to join our Concierge team.

The main responsibilities of the Luggage Porter / Doorman:

• To offer consistent, high standard service and assistance to Guests and to maintain a lobby presence that offers courteous and attentive service.
• To proactively welcome all guests at the main entrance, taking particular note of repeat guests/VIP arrivals, relieving them of their luggage and guiding them to the reception desk.
• To ensure that all our guests receive fast, efficient and friendly service.
• To deliver guest luggage and packages and record the details in a correct manner.
• To handle and park guest cars, record and charge the guest in a correct manner.
• To ensure our internal Baglioni and LQA standards are respected.


The successful Luggage Porter / Doorman must have:

• Commitment to respond to guest requests and deliver high level of service.
• Previous experience in the Hotel Industry and experience in a similar position is preferred.
• Passionate about customer satisfaction and endeavour to create the perfect customer experience.
• Excellent grooming standards.
• A positive can-do attitude and excellent team player.
• Fluent communication skills in English is essential, knowledge of other languages being of advantage.
• Knowledge of the surrounding area and London, amenities, facilities and attractions would be preferred.
• Full Driving License issued more than 2 years ago.
• Aged 21 or over due to the motor Insurance policy of the hotel.

This role of Luggage Porter/Doorman would suit a keen individual who is proactive, enthusiastic and flexible with an outgoing personality.

This is a Full Time position.

If you feel you have the experience, personality and commitment required to fill the position of Luggage Porter/Doorman, please send your full CV in application. To apply for this position, you must be eligible to work in the UK

Baglioni (UK) Limited is an equal opportunities employer, and candidates must be available for a face to face interview.
Job type
London, United Kingdom
Front Office porter
Starting in
As soon as possible
Duration of the contract
Pay range
£18,137.60 gross per annum
Other benefits
The Package: Our teams enjoy a competitive salary and an exciting range of benefits; a few that may tempt you are: meals on duty, Simply Health Cash Plan – Level 5, staff discount in our hotel, loyalty scheme bonus, and training and development opportunities.

Baglioni Hotels

Our Group was created in 1974, when Roberto Polito built his first establishment in Punta Ala, Tuscany (Hotel Cala del Porto), working with his wife Lisa to develop a unique concept of hospitality in terms of life experience: a journey in the Italian style through its culture and various traditions.

With this in mind, we developed a Collection which currently counts 8 exclusive hotels and 1 resort mainly located in period buildings in the historical centres of Europe’s major cities of art. There are five hotels in Italy, two in France and one in the heart of London, a hotel inaugurated in March 2004, marking a significant turning point in the design concept for our Collection.

Today, our great adventure is beginning afresh courtesy of the family’s younger generation, Luca Magni and Guido Polito, the Group’s CEO, who are guiding the company towards new international projects.

One of the most significant examples of the new management is the idea behind the Baglioni Hotel in London, with its innovative style that has reinvigorated the image of the brand thanks to a close attention to detail, the careful selection of materials, and a constant balance between tradition and modernity, in the search for a less formal and more subtle vision of elegance and hospitality. This new concept of contemporary luxury is aimed at an increasingly demanding public that is attentive to new trends, such as our most exclusive suite – Roman Penthouse – a 590 sqm apartment with the best panoramic view of the Eternal City.

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