Front Office Internship (Vevey/Nyon)
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Front Office Internship (Vevey/Nyon)

About the job

The front of house intern manages the daily front of house operations and works closely with the management team for the management of the hotel.

What will it be like to work for Base Brand?
You want to work in a cozy and friendly environment? You want to be part of a young motivated and positive team? Where you can express yourself and your creativity? Do you want to learn, grow and develop yourself? Base is the place to B. A unique and modern concept and startup hotel group where you will be able to contribute to the development of the brand.

What will I be doing?
As Front of house Intern, you will manage the daily operations. A Front of House intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest quality:

1. Client Relationships:
- Ensure accurate and efficient running of reception
- Meet and greet guests in person and welcome them to Base and help with any
questions or information clients require.
- Ensure that the management team is kept fully aware of any relevant feedback
from Guests
- o Demonstrate a high level of customer service at all times

2. Reservations:
- To be in charge and manage reservation enquiries by telephone, email, online
(direct) and from OTA’s.
- Maximize room occupancy and use up-selling techniques to promote the hotel
- Understand all hotel room categories, room rates, promotions and other general product knowledge

3. Marketing:
- To be in charge of one of the following areas : events, social media activities or
public relations

4. Sustainability:
- To find ideas to promote and increase the sustainability agenda of the brand.

5. Development of brand & concept:
- Work with the Base team to develop new concepts and ideas to keep the brandmoving forwards and on the cutting edge with-in the market place.
  • Number of positions: 4
  • Salary – CHF 2,190 a month plus 13th Salary CHF 182.50
  • Transport Allowance – CHF 100 a month (only if car not used) + Uniform provided and cleaned on site
  • Department: Reception Front Office reception

About you

Front of house Interns are at any time the ambassador of the Base Brand and working with other Team Members. To successfully fill this role, you should maintain the right attitude, behaviors, skills, and values that follow:
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Languages: French (advance level ) and English ( advance level ). A third language
is a plus.
  • Languages required: French and English.

The company

Base Aparthotels - Modern Service Accommodation

The Base brand focus’s exclusively on creating hybrid serviced apartment and hotel developments.

Hotels are good at offering flexible accommodation (1 night or 100 night stay) along with services and facilities in the hotel environment (restaurant, gym etc.).

Serviced apartments work well for guests who want more space, choice and to save money i.e. the choice to eat out or cook in their room and the cost savings from not eating out for the three meals a day while travelling

Base’s first site is located in the heart of Nyon, Switzerland and consist of 52 suites – ranging from 27sqm to 42 sqm - over 5 floors, a Luigia restaurant & bar, seating over 150 people, a Base Balcony & Bar (BB&B) with views over lake Geneva and a gym.

Base Nyon is located 50m from Nyon train station, in the heart of Nyon (400m from the lake) and 14 minutes by train to Geneva or 25 minutes to Lausanne.

Base's second site will open in Vevey, Switzerland in Spring 2018. It will include 35 Suites, a restaurant & bar with 200m2 terrace, a 100m2 roof terrace with views over the Alpes, a gym, sauna and meeting rooms.

Base focuses on providing a modern, comfortable and functional Suites that offer a place to eat, work, relax and sleep (all beds will be king sized) and include fully equipped kitchens, with coffee machines, toasters, kettles, ovens, four ring induction hobs, fridges and freezers and dishwashers.

Base offers a number of innovative products and services that are exclusive to Base:

- Base Box (BB),
- Base Breakfast Bag (BBB),
- Base Bikes – (BBs).

This is all wrapped up with:
- Ecological build and sustainable operational techniques – high level insulation, windows, solar panels, no chemicals used for cleaning or rooms, A+ electronic equipment throughout, zero use of throw-away plastic etc.
- The latest technology, including: super fast free Wi-Fi, self-check in/out touch screen kiosks, internet TV's, VoIP phones (free calls) and RFID key cards.

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Front Office Internship (Vevey/Nyon)

Nyon, Switzerland

Internship, 6 months

Start Date:

Latest start date:

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