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Entertainment Operations Manager

BCD Travel



Entertainment Operations Manager

About the job

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for an Entertainment Operations Manager with Entertainment Travel Industry experience who enjoys both a buzz and a challenge.

Entertainment Operations Manager

Full-time, Hybrid; Two days at home and three days on-site at Apple in London, UK

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you are responsible for the overall responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing.

A snapshot of this opportunity

  • Serve as the primary liaison between Apple’s Production and Publicity Team and the BCD team, as well as building a strong relationship with Apple’s Entertainment Travel Manager

  • Look at new ways of handling Apple’s Production and Publicity travel requirements

  • Having the ability to develop and maintain relationships with our suppliers, and being the escalation point for vendor concerns

  • Provide team feedback, coaching, and development on performance through regular meetings, annual performance reviews, and ad hoc coaching

  • Conduct meeting and training sessions as appropriate

  • Maintain industry knowledge to provide direction on best practices to improve operational processes

  • Ensure all operational goals are consistently met and work to implement and measure continuous improvement efforts. 

  • Working with the event management team for Apple Entertainment

How you can set yourself apart

  • Extensive experience in the corporate travel management industry
  • Proven track record of entertainment travel

  • Thorough knowledge of travel agency operations

  • Strong knowledge of Sabre GDS

  • Entertainment experience is a requirement

  • Experience in working within a constantly changing and dynamic environment

  • Dealing with escalations

  • Experience managing Entertainment and VIP clients

  • Experience of leading a virtual team from different regions

  • Experience with contract negotiations, payment solutions and supplier sourcing

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit


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*Note: We’ll give preference to internal and/or furloughed employees.


Entertainment Operations Manager

Uxbridge, United Kingdom

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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