[{{ $ctrl._job.status.name | translate}}] Junior Rooms Division Manager (Professional Leadership Program)
Blue Diamond Resorts


Job description


General Duties:
• Attend briefings or department meetings.
• Knowledge and practical implementation of the standards of personal presentation.
• Comply with the procedures focused on the preservation of ecosystems and environmental care.
• To direct and develop excitement in the execution of the Mission, Vision and Quality Policies of the hotel.
• Promote the use and documentation of guest’s preferences.
• Promote health and safety workplace in his/her area.
• Knowledge and implementation of standards.

Operational Functions:
• To perform regular rounds on the property, in order to verify proper operation, uniform, order, and security within the hotel areas.
• Daily supervision of the activities of the day and the correct operation of the centers of consumption at the hotel.
• Maintain close communication with guests, developing public relations to enhance the positioning the hotel’s image.
• To review, according to a sampling, hotel rooms, monitoring the areas of opportunity generated.
• Participation in the development of strategic and operational planning to meet the objectives established by the hotel.
• Monitoring guests and/or hosts comments and/or complaints.
• Maintain in General Manager and Department Managers informed about any anomalies that may occur in the hotel.
• Checking the daily guest satisfaction Index generated by the different tools that are handled: Geshotels, Revinate and Trip Advisor, following up on the reported opportunity areas.
• Monitor pending news from the previous turn and/or reported by executives of the hotel.
• Monitor Second Effort Reports and Opportunity Reports.
• Respond to any guest’s request.
• To develop and create projects that can help improve the service or the operation of the hotel.
• To provide personalized service to groups, VIPS and repeat guests to ensure that their needs are met according to expectations.
• Monitoring the performance of equipment controls and operational tools for their proper control.
• To actively participate on BDR teams to guest service matters.




• Customer Orientation.
• Innovation.
• Creativity and Imagination.
• Business Vision.
• Leadership and People Development.
• Negotiation.
• Team Work.
• Decision-Making.
• Conflict management.
• Attention to detail.
• Stress and Time Management.
• Resilience.

Vacancies: Mexico, Dominican Republic, Jamaica and St. Lucia.
Job type
Graduate program, Traineeship
Cancún, Mexico
Rooms division
English, Spanish
Starting in
As soon as possible
12 months
Positions available
Pay range
350 - 700 USD Monthly
Staff House- Shared Room
Other benefits
Food, Uniform and Transport

Blue Diamond Resorts

Established in 2011, Blue Diamond Resorts has become the Caribbean’s fastest growing resort group, with a 23 property portfolio exceeding 13,000 rooms in eight countries. This innovative hotel management company specializes in delivering high quality vacation experiences in tropical beachfront settings throughout the Caribbean and Mexico. Blue Diamond Resort’s diverse portfolio caters to a range of budgets and vacation interests from adult-only elegant and sophisticated to fun-filled friends and family holidays.

Royalton Luxury Resorts provide All-In Luxury® experiences to travellers with discerning taste with elegantly decorated luxury rooms, premium handcrafted DreamBed™† mattresses and world-class dishes with unlimited reservation-free dining. Fans never miss out thanks to the Sports Event Guarantee™† which ensures top games and important events can be watched on the resort. All-In Connectivity™† is promised, with free high-speed Wi-Fi† throughout the entire resort as well as in-room Bluetooth speakers† and USB charging stations† for guests to stay in touch with family and friends. The resort chain also offers two different adults-only concepts; Hideaway at Royalton, a romantic oasis with exclusive dining and lounging options, and the energetic All Exclusive™ CHIC by Royalton, where guests can enjoy sophisticated and stylish amenities around the clock.

Memories Resorts & Spa offer an experience designed to delight the entire family – with all-inclusive resorts offering an on-site splash pads or water parks†, a popular kids club with famous themed characters Toopy & Binoo™ and Berenstain Bears™, and an interactive teens lounge. With a wealth of on-site facilities and array of dining options, these resorts have been recognized by authorities like TripAdvisor® for their excellence. Memories Resorts & Spa welcome guests to “Celebrate the Moments” with family and loved ones in spacious accommodations and with a laid-back ‘toes in the sand’ ambience, these resorts suit the needs of all travelers from families to couples. Guests can enjoy hassle-free dining in a la carte restaurants and are invited to share their unforgettable moments with friends and family thanks to the modern All-In Connectivity™† concept, promising free high-speed Wi-Fi throughout every resort.*

Welcoming travellers at age, Starfish all-inclusive resorts promise a wonderful vacation escape. These resorts provide outstanding value and promote a lively atmosphere for holidays spent filled with fun in the sun. Family-friendly extras include a mini check-in and special buffet area for little ones and all guests will enjoy planned activities, comfortable accommodations, all inclusive food and drink, and exceptional service.

Set on the most magnificent white-sand beach with crystal blue waters, Aguas Azules gives guests an all inclusive selection of 411 well-appointed air-conditioned rooms with garden view vistas. The bungalow section is great for families or groups and is an alternative for those travelling together offering connecting rooms along with a patio or balcony. Guests looking to get active on their vacation will appreciate the choice of two swimming pools and selection of watersports, tennis courts, and fitness facilities.

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