[{{ $ctrl._job.status.name | translate}}] Customer Service Executive - Icelandic
Booking.com

Posted

Job description

We are looking for some new adventure-rescuers to join our growing Customer Service team! Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give our customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

 

Who we are:

We are the planet’s #1 accommodation site. Our diverse team, 15,500 strong, is united by a single mission: to empower people to experience the world. Whether in our Amsterdam HQ or at one of our 204 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Within our Customer Service department we have over 8000 people, speaking 42 languages, in 13 countries worldwide - all working passionately to make sure our customers have the best travel experiences possible, 24 hours a day, 7 days a week.

The ultimate Customer Service checklist…

  •   Fluency in English and Icelandic
  •   An affinity for offering excellent customer service
  •   Ability to adapt and work well under pressure in a fast-paced environment
  •   Ability to take ownership and solve problems
  •   Positive and resilient attitude
  •   Great teamwork skills

Daily Responsibilities:

  • Liaising between accommodations and customers to resolve issues via phone and email
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Being open to new projects and tests that we may need your help with
  • Promoting the Booking.com culture within your colleagues

How we support you:

We offer what we call the ‘Booking Deal’ which gives you many benefits when joining our team.

  • Gross salary of EUR 1,460 € based on full time working hours (14 payments scheme)
  • Language bonus (12 payments scheme)
  • Guaranteed salary increase after the first 6 months and after a full year
  • Quarterly Bonus Plan: up to 6% of your salary based on set targets
  • Catered lunch
  • Fully paid training
  • Work schedule 4 to 6 weeks in advance
  • International working environment
  • Convenient office location in Barcelona
  • 24 holidays per year on full time basis

So are you ready?

If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.

 

The hiring company Booking Customer Service Center (Spain) SL is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Spain. Booking Customer Service Center (Spain) SL is looking for a Customer Service Executive - Icelandic . Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

Requirements

See description

Job type
Fulltime job
Location
Barcelona, Spain
Department
Customer Service
Languages
Icelandic, English (optional), Spanish (optional)
Starting in
As soon as possible
Latest start date
March 2018

Booking.com

We are the planet’s #1 accommodation site. Our diverse team, 15,500 strong, is united by a single mission: to empower people to experience the world. Whether in our Amsterdam HQ or at one of our 198 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

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