[{{ $ctrl._job.status.name | translate}}] Customer Service Executive - Icelandic
Booking.com

Posted

Job description

We are looking for some new adventure-rescuers to join our growing Customer Service team! Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give our customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

 

Who we are:

We are the planet’s #1 accommodation site. Our diverse team, 15,500 strong, is united by a single mission: to empower people to experience the world. Whether in our Amsterdam HQ or at one of our 204 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Within our Customer Service department we have over 8000 people, speaking 42 languages, in 13 countries worldwide - all working passionately to make sure our customers have the best travel experiences possible, 24 hours a day, 7 days a week.

The ultimate Customer Service checklist…

  •   Fluency in English and Icelandic
  •   An affinity for offering excellent customer service
  •   Ability to adapt and work well under pressure in a fast-paced environment
  •   Ability to take ownership and solve problems
  •   Positive and resilient attitude
  •   Great teamwork skills

Daily Responsibilities:

  • Liaising between accommodations and customers to resolve issues via phone and email
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Being open to new projects and tests that we may need your help with
  • Promoting the Booking.com culture within your colleagues

How we support you:

We offer what we call the ‘Booking Deal’ which gives you many benefits when joining our team.

  • Gross salary of EUR 1,460 € based on full time working hours (14 payments scheme)
  • Language bonus (12 payments scheme)
  • Guaranteed salary increase after the first 6 months and after a full year
  • Quarterly Bonus Plan: up to 6% of your salary based on set targets
  • Catered lunch
  • Fully paid training
  • Work schedule 4 to 6 weeks in advance
  • International working environment
  • Convenient office location in Barcelona
  • 24 holidays per year on full time basis

So are you ready?

If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.

 

The hiring company Booking Customer Service Center (Spain) SL is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Spain. Booking Customer Service Center (Spain) SL is looking for a Customer Service Executive - Icelandic . Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

Requirements

See description

Job type
Full-time
Location
Barcelona, Spain
Department
Customer Service
Languages
Icelandic, English (optional), Spanish (optional)
Starting in
As soon as possible
Latest start date
March 2018

Booking.com

We are the planet’s #1 accommodation site. Our diverse team, 15,500 strong, is united by a single mission: to empower people to experience the world. Whether in our Amsterdam HQ or at one of our 198 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

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