[{{ $ctrl._job.status.name | translate}}] Customer Service Guest Executive - Russian
Booking.com

Posted

Job description

Don't speak Russian? Click here to be directed to all of our other vacancies in Vilnius! 

CS Guest Executive - Russian

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Vilnius or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.

So, are you ready?

The next start date(s) is/are April 23rd or May

You’ll need:

  • Fluency in English and Russian
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills

What you’ll be doing:

  • Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive guest experience
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.

What you’ll get in return:

We offer you many benefits when joining our team.

  • Gross salary of 1187 euro per month – based on 40 hours
  • Full time paid training of 11 days
  • 20 days holiday per year on a full time basis
  • Quarterly bonus plan of 6%
  • 30% extra pay for hours worked at weekends. We also pay an additional 100% on public holidays
  • Schedule 4-6 weeks in advance
  • On-site meals plus free snacks and hot drinks
  • Booking.com discount
  • Health Insurance package
  • Continuous growth potential, and free and on demand professional training courses

 

Want to apply?

If you like what you see then click the link below to apply! 

 

The hiring company Booking.com Customer Service Center (Lithuania) UAB is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Lithuania. Booking.com Customer Service Center (Lithuania) UAB is looking for a Customer Service Guest Executive - Russian. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.

Requirements

See description

Job type
Full-time
Location
Vilnius, Lithuania
Department
Customer Service
Languages
English, Russian
Starting in
As soon as possible
Latest start date
May 2018

Booking.com

We are the planet’s #1 accommodation site. Our diverse team, 15,500 strong, is united by a single mission: to empower people to experience the world. Whether in our Amsterdam HQ or at one of our 198 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

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