Concierge
Concierge

Bulgari Hotel Roma

Posted

Concierge

About the job

Job Number 24037276
Job Category Rooms & Guest Services Operations
Location Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, ., Italy VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

 

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

About you

  • Languages required: English and Italian.

The company

Opening in 2023, Bulgari Hotel Roma is an exceptional homage to the home of Bulgari and its greatest source of inspiration. The Hotel will be located in the heart of the Campo Marzio neighborhood, minutes from the Spanish Steps, Via del Corso and the Bulgari flagship on Via Condotti.

The new Bulgari Hotel Roma will occupy a magnificent modernist building from the 1930s that faces two of Rome’s most iconic landmarks: the Ara Pacis and the Mausoleum of Augustus, the first Roman Imperator.

Like all Bulgari Hotels properties, the Italian architectural firm Antonio Citterio Patricia Viel will be in charge of both the restoration of the building and the interior design of the new Bulgari Hotel Roma, which will count over 100 rooms, most of them suites, as well as the prestigious Il Ristorante curated by Michelin-starred chef Niko Romito and The Bulgari Bar.

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Concierge

Rome, Italy

Full-time, Indefinite

Start Date:

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