Guest Services Assistant, Retail - Burj Al Arab
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Guest Services Assistant, Retail - Burj Al Arab

About the job

About Jumeirah and the Hotel:
 
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding. 
 
Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out, reception desks on every floor, round-the-clock private butlers and use of the hotel’s Rolls-Royce fleet and private beach. The hotel’s 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting venues.
 
  
About the Job:
 
An opportunity has arisen for a Guest Services Assistant to join Retail department in Burj Al Arab. The main duties and responsibilities of this role:
 
Your main duties will include the following:
  • Attending to all guests in a friendly, professional, efficient manner in order to achieve full guest satisfaction.
  • Being able to promote up selling and suggestive selling of all merchandise in the shop in order to increase revenue.
  • Maintaining stock levels in the shop at all times and ensure that goods are neatly displayed in order to increase revenue.
  • Updating the list of items that guests are requesting in order to update merchandise list.
  • Being able to have an excellent knowledge of the merchandise that is for sale in the retail outlets in order to have effective promotions.
  • Being able to pass on any guest complaints to management team for necessary action in order to ensure positive feedback is given.
  • Carrying out cashiering functions in an accurate and professional manner in order to avoid discrepancies.
  • Assisting with inventory counts on regular basis with Retail team and Finance department in order to have an accurate and effective inventories.
  • Making a list of reorders at the end of the operating day and when needed during operations in order to ensure that retail outlets are stocked up at all times.
  • Being able to be flexible with the transfer within outlets in order to increase the knowledge of retail operation.
About You:
  
The ideal candidate for this position will have the following experience and qualifications:
 
  • You must have minimum one year working experience in the retail environment
  • Experience of handling large scale retail operations  
  • Good command of both spoken and written English
  • You must also have experience in using MS Office
 
About the Benefits:
 
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

About you

See description
  • Language required: English.

The company

The distinctive sail-shaped silhouette of Burj Al Arab Jumeirah is more than just a stunning hotel, it is a symbol of modern Dubai.

Yet for all the wonder this stunning structure provides when you finally see it in person, it is the service within that really makes the Burj Al Arab Jumeirah so extraordinary.

Repeatedly voted the world's most luxurious hotel, this magnificent destination offers you the finest service and experiences throughout - right down to an optional chauffeur-driven Rolls-Royce, helicopter trips from an iconic helipad, private beach access, luxury leisure on a breathtaking terrace with pools and cabanas as well as some of the world’s best dining venues, including the highly acclaimed Nathan Outlaw at Al Mahara.

Burj Al Arab Jumeirah suite-only accommodation offers discreet check-in within your suite, a private reception on every floor and a host of personal butlers, each a warm messenger of our unparalleled hospitality.

Come and experience it for yourself.

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Guest Services Assistant, Retail - Burj Al Arab

Dubai, United Arab Emirates

Full-time, Indefinite

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