Front Desk Agent - Candlewood Suites Columbus - Airport

[{{ $ | translate}}] Front Desk Agent - Candlewood Suites Columbus - Airport
Candlewood Suites


Job description


Do you see yourself as a Front Desk Agent?   


What''s your passion? Whether you''re into tennis, shopping or karaoke, at IHG we''re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we''re looking for more people like this to join our friendly and professional team.


Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests


Check guests in, issue room keys, provide information on hotel services and room location


Ensure required identification is taken from guests at check-in in line with local legislative requirements


Answer phones in a prompt and courteous manner


Up-sell rooms where possible to maximize hotel revenue


Answer, record and process all guest calls, messages, requests, questions, or concerns


Record guest preferences in the system


Check guests out, including resolving any late or disputed charges


Accurately process all cash and credit card transactions using established procedures


Issue, control, and release guest safe-deposit boxes in line with hotel procedures


Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up


Take action to solve guest problems/complaints using appropriate service recovery guidelines


Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty


May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes


Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service


Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.




See description

Job type
Gahanna, OH, United States
Starting in
As soon as possible
Contract duration

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