Canopy by Hilton London City
Posted
Front Desk Agent
About the job
Canopy’s London City’s approach to hospitality centers on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
About the Hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. We create a positive stay.
Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
Canopy London City with its 340 bedrooms is a positive destination where to start exploring London. Penny Square restaurant, St Clare Cafe and Bar on the ground floor and our rooftop bar Florattica with views of the city is a delight for any traveler. The hotel is the first under Hilton’s Canopy Brand in the United Kingdom.
What We Offer to our Enthusiasts:
- Flexible working and Full-Time hours available
- Employee and Friends & Family rates across Hilton Hotels & 4C Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Recruit a friend scheme - £500
- Free Uniform Provided and Meals on duty
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels
- Cycle to work scheme tax-free
- Free Optional medical healthcare plans (Health Cash Plans)
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal and mental health support)
- Continuous Learning & Development opportunities with the best recognized UK and US institutes
- Amazing Recognition Program and social events to keep you connected with Canopy London City and our EPIC Team!
About the role
You are passionate about supporting the Front of House team ensuring the guest experience is on high standard creating EPIC guests experiences, in particular:
| Reporting to the Front of House Manager, you will be creating an exceptional Guest journey from arrival to departure. You will create a positive stay, with keen eyes o our guest experience and satisfaction, and will be active part of our collaborative to achieve our goal of being in the top 25 TripAdvisor recommended hotels in London. You will be fluent in all Hilton Brand Standards, Property Management System and will be eager to discover the neighbourhood areas, local attractions to share with our guests. You will be empowered of maximising guest satisfaction, measured through SALT, Tripadvisor and other social and booking platforms |
| Key Responsibilities & Duties |
| |
| · Promote guest experience indicators set by Canopy Brand · Gather extensive experience with Property Management Systems · Follow plans and procedures to guarantee both guests · Expresses enthusiasm, energy and positive vibes and always acts according to company ethics and values. · Coordinate the check in and check out requirements of VIPs on a daily basis (VIP reports, room inspections, amenities, welcome letters, welcome gifts etc.) · Be in constant contact with guests in order to know their level of satisfaction at all times · Act upon guest feedback in a timely manner to continuously improve experiences. Ensure that guest feedbacks and preferences are updated in CRM profiles for the future reference. · Resolve or if necessary report all complaints, concerns and follow up on solutions within a timeframe set by the brand · See opportunities to surprise and delight our guests · Be fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, TripAdvisor ranking, reviews, groups in house, Media, Influencers and other VIPs) · Ensure compliance with all standards and procedures including all relevant Brand Standards across the department · Use initiative to upsell goods and services to maximise revenue potential · Promote the Brand Loyalty Scheme and achieve your enrolment targets · Follow and complete your tasks from the daily FOH checklist · Make sure your banking is correct and report/resolve all over-under banking · Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude. · Encourage and build mutual trust, respect, and cooperation among team members. |
- £24000.00 per annum plus tips, plus commission
- Department: Reception
About you
- Language required: English.
The company
Canopy’s London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.
Canopy by Hilton London City is part of 4C Hotel group. 4C Hotel group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
