[{{ $ctrl._job.status.name | translate}}] Hostess
Carlton Hotels & Suites

Posted
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Job description

Main Responsibilities:
• To greet guests with a courteous and professional manner at all times.
• To answer the telephone in a professional and courteous manner.
• To be informative towards Guests providing them with details of up and coming activities.
• To control and monitor the reservation system of the restaurant
• To carry out a variety of reception related tasks, i.e. typing, keeping records/logbooks.
• To report for duty 5 minutes before time, clean and tidy and wearing the correct uniform as per the standard of performance manual
• To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction
• To be flexible in assisting around different areas of the hotel in response to business and client needs
• To perform all tasks to a consistent standard as detailed with the department standard of performance manual, and to promote within Hotel and Brand key Standards
• To attend daily briefing sessions and Hotel/Departmental meetings when required
• To attend training sessions and meeting when required and to operate in line with the training or information received
• To demonstrate a pride in workplace and a high level of commitment
• To allocate sections, in the absence of the Supervisor, before commencement of shift according to projected business.
• Follows established systems for taking, placing, and delivering orders.
• Provides guests of the restaurant with accurate invoices at the end of the meal.
Administration:
Internal: Effective communication skills, ability to motivate a team and lead by example
External: Ambassador for the hotel at all times in promoting the facility, networking and relationship building in the local and international communities.

Financial:
• In control and monitors number of covers of the restaurant and make sure that she gets back to the guest and discuss their experience and encourage the guest to come back and visit the restaurant again.
• To positively contribute to the sales activities within your department/hotel and maximize sales opportunities and to be knowledgeable of company products

Requirements

Technical competencies:
• Minimum 2 years experience in a similar position or 1 year experience Hostess with in the 4 or 5 star hospitality industries.
• People skills and effective people management

Personal qualities:
- Grooming
- Attentive

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
F&B service
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Positions available
2

Carlton Hotels & Suites

​Discover a downtown hotel infused with the vibrant culture, energy and lifestyles of Dubai. An exclusive gateway to the pride of the Arabian Gulf, the Carlton Downtown Hotel immerses you in the essence of upscale city living.

Renowned for its spacious accommodation (the smallest room category offers an expansive 42 square meters of living space) and gracious hospitality, our elegantly sophisticated 4-star hotel is perfect for everything from a business trip to a romantic getaway or family holiday. Despite our prime city centre location, with easy access to Dubai International Airport, World Dubai Mall, Dubai World Trade Center and Exhibition Center and Jumeirah public beach, the Carlton Downtown Hotel offers an oasis of tranquillity and refinement in the heart of it all.

Select from five distinctive room and suite options and four enticing dining experiences, including a rooftop bar with views of the Dubai skyline. Dubai’s premier destination for visiting executives and leisure guests, the Carlton Downtown Hotel offers an extraordinary blend of chic style, contemporary comfort, modern connectivity and unparalleled accessibility to everything the city has to offer.

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