[{{ $ctrl._job.status.name | translate}}] Night Manager (Arabic Speaking)
Carlton Hotels & Suites

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Job description

To supervise all Front Office colleagues on shift as well as support the Team leader in ensuring a smooth operation. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.
Handle guest complaints effectively
Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis
Relieve the Front Office Manager during vacations
Conduct trainings on quality awareness for all colleagues
Maintain privacy of all guests
Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards
Control the overbooking situation of the day and handle the booking out of guests as needed
Assist the team leaders when necessary
Meets, welcomes and bids farewell to VIP and regular guests
Assist with escorting of VIP and regular guests
Full awareness of VIP arrivals and departures of the day
Ensures that VIP in-house guests are contacted at least once during their stay
Inspect the rooms of all VIP guests prior to their arrival at the hotel
Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests
Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues
Perform any additional duties as requested by Senior Management
To be fully trained as First Aider for emergency situations
Full awareness about Fire, Health & Safety of Carlton Hotels
Provides support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banqueting, etc. as required in order to ensure smooth operation throughout the hotel
Has a comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets / services and standard operating procedures
Check the room allocation for the next day arrivals
Must adhere to Carlton Hotels established policies and procedures.

Requirements

Bachelor or Master Degree from hotel school
Leadership experience of minimum 2/3 years in Front Office Department in a 4 or 5 star hotel with a minimum of 200 rooms
Strong team leading & Guest Relation Management skills
Experience in multi-cultural environment.
Duty Manager Experience

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Room Division Management
Languages
Arabic, English
Starting in
As soon as possible
Latest start date
March 2021
Duration of the contract
Indefinite
Pay range
Competitive Salary
Accommodation
Single room

Carlton Hotels & Suites

​Discover a downtown hotel infused with the vibrant culture, energy and lifestyles of Dubai. An exclusive gateway to the pride of the Arabian Gulf, the Carlton Downtown Hotel immerses you in the essence of upscale city living.

Renowned for its spacious accommodation (the smallest room category offers an expansive 42 square meters of living space) and gracious hospitality, our elegantly sophisticated 4-star hotel is perfect for everything from a business trip to a romantic getaway or family holiday. Despite our prime city centre location, with easy access to Dubai International Airport, World Dubai Mall, Dubai World Trade Center and Exhibition Center and Jumeirah public beach, the Carlton Downtown Hotel offers an oasis of tranquillity and refinement in the heart of it all.

Select from five distinctive room and suite options and four enticing dining experiences, including a rooftop bar with views of the Dubai skyline. Dubai’s premier destination for visiting executives and leisure guests, the Carlton Downtown Hotel offers an extraordinary blend of chic style, contemporary comfort, modern connectivity and unparalleled accessibility to everything the city has to offer.

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