[{{ $ctrl._job.status.name | translate}}] Receptionist (Female) - Arabic Speaking
Carlton Hotels & Suites

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Job description

• Register and process check in for all arrivals.
• Handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in a accordance with the internal policy.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, to communicate all information that the next shift has to know for a well running of the operations
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.

Requirements

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
Excellent written and verbal English and Arabic communication skills, along with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Room Division Management
Languages
Arabic, English
Starting in
As soon as possible
Latest start date
March 2021
Duration of the contract
Indefinite
Pay range
Competitive Salary
Accommodation
Sharing

Carlton Hotels & Suites

​Discover a downtown hotel infused with the vibrant culture, energy and lifestyles of Dubai. An exclusive gateway to the pride of the Arabian Gulf, the Carlton Downtown Hotel immerses you in the essence of upscale city living.

Renowned for its spacious accommodation (the smallest room category offers an expansive 42 square meters of living space) and gracious hospitality, our elegantly sophisticated 4-star hotel is perfect for everything from a business trip to a romantic getaway or family holiday. Despite our prime city centre location, with easy access to Dubai International Airport, World Dubai Mall, Dubai World Trade Center and Exhibition Center and Jumeirah public beach, the Carlton Downtown Hotel offers an oasis of tranquillity and refinement in the heart of it all.

Select from five distinctive room and suite options and four enticing dining experiences, including a rooftop bar with views of the Dubai skyline. Dubai’s premier destination for visiting executives and leisure guests, the Carlton Downtown Hotel offers an extraordinary blend of chic style, contemporary comfort, modern connectivity and unparalleled accessibility to everything the city has to offer.

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