Duty Manager

General Job Duties

• Operate the front desk effectively in order to increase guest satisfaction.
• Greet guests and respond to their requests, etc.
• Handle all guest satisfaction issues and complaints in a professional and timely manner, follow up and report to upper management.
• Observe team performance and train each individual for personal growth.
• Regularly check the lobby and ensure that each area is kept clean.
• Contribute to room revenue through room upsells.
• Review and process guest comments and online feedback to improve guest satisfaction.

Required Qualifications and Experience

• At least 3 years of experience in a similar position within an international hotel is not required but preferred
• Business level English proficiency
• Pre-opening hotel experience is not required but welcomed

Welfare/Benefits

• All Insurance Included (Unemployment, Pension, Workers' Accident Comp., Health)
• Paid Transportation Expenses (Monthly Max 50,000JPY)
• 2 provided meals per day via the employee cafeteria (May 2023~)
• Employee Wi-Fi
• Employee discounts when using/buying hotel & hotel products
• Retirement Allowance System (pension plan)

Paid Leave/Vacation Days

• Annual Days Off (Weekends, etc.,): 114 days
• Annual Paid Vacation: 10 days (first year)
• Paid Unexpected Sick Leave: 3 days
• Other Paid Leave (marriage leave, maternity leave, paternity leave, childcare/nursing care leave, shortened working hours for childcare, bereavement leave, etc.,)