Reservations Officer

General Job Duties

• Handle reservations and inquiries quickly, efficiently, and accurately.
• Ensure that reservation details are entered into the PMS promptly and accurately.
• Ensure that there are no discrepancies in rates, etc. in the PMS, TL-Lincoln, and OTA sites.
• Manage hotel room inventory.
• Monitors and manages hotel overbookings to ensure that they are kept within predetermined levels.
• Maximize hotel room revenue by upselling hotel products and services.

Required Qualifications and Experience

• International hotel experience preferred
• Conversational English language skills
• Pre-opening experience is not required but welcomed

Welfare/Benefits

• All Insurance Included (Unemployment, Pension, Workers' Accident Comp., Health)
• Paid Transportation Expenses (Monthly Max 50,000JPY)
• 2 provided meals per day via the employee cafeteria (May 2023~)
• Employee Wi-Fi
• Employee discounts when using/buying hotel & hotel products
• Retirement Allowance System (pension plan)

Paid Leave/Vacation Days

• Annual Days Off (Weekends, etc.,): 114 days
• Annual Paid Vacation: 10 days (first year)
• Paid Unexpected Sick Leave: 3 days
• Other Paid Leave (marriage leave, maternity leave, paternity leave, childcare/nursing care leave, shortened working hours for childcare, bereavement leave, etc.,)