Director, Global Reservations

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Central Europe Shared Service Center

Posted

Job description

Description

Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. As Director, Global Reservations you will oversee and maintain a high level of quality within the reservation sales team globally.

Founded in 2009, Oasis pioneered the "Home Meets Hotel" concept, combining the quality and service of a hotel with the authenticity and comfort of a private home rental. Guests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand concierge services. Beyond the home, Oasis helps guests get the most of out of their stay with insider tips and can''t miss spots in their city guides, as well as exclusive perks like access to local gyms, private members clubs and more.

As Director, Global Reservations you will oversee and maintain a high level of quality within the reservation sales team globally. Understand the importance of delivering an exceptional experience to all Oasis customers/guests whether via phone, email or chat. You will focus on quality, productivity and team member motivation with strong emphasis on sales training and cross selling.

Your main tasks will include: 

  • Responsible for driving customer loyalty by ensuring Reservation Team is delivering service excellence throughout each customer experience via email, chat or phone.

  • Train, develop, and evaluate Reservation Team ensuring that all procedures, processes are performed to department and experience standards. 

  • Create and implement recognition programs that highlight and encourage strong performance and good behavior of team members.

  • Establish sales objectives for Reservations Team based on annual sales plan by forecasting and developing annual sales quotas for regions and seasonality. 

  • Implement sales programs by developing sales action plans and conduct sales training across department and company wide as needed. 

  • Monitor the performance of Reservations team against established individual and departmental goals 

  • Organize payroll, scheduling, and attendance issues for team members.

  • Maintain the in-house reservations system; manage and provide training and work assignments to Reservations Sales agents.

  • Train team on negotiating skills and creative selling abilities to close on business and negotiate contracts.

You: 

  • Speak fluent, native-level English and either Spanish or Portuguese 

  • At least 2 years experience in a customer service or sales environment.

  • At least 2 years of supervisory or management experience. 

  • At least 1 year managing teams outside the US (Europe / Latin America) is preferred

  • 4-year degree from an accredited university in Hospitality Management, Marketing, Hotel Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

We:

  • Are a leading hospitality company that combines the authenticity of renting a private home with hotel-like service, concierge and exclusive perks

  • Have offices in over 20 destinations in 13 countries and are still growing

  • Believe in teamwork

  • Benefit from the unique backgrounds and experiences of our team members from across the globe

  • Believe that there is a tremendous opportunity to truly change the way people travel and experience new destinations

  • Are rapidly expanding and providing opportunities for our Team Members to grow with us

  • Want you to know what everyone else is saying about us - The Press Room

Requirements

See description

Job type
Fulltime job
Location
Miami, FL, United States
Department
Sales & Marketing
Starting in
As soon as possible

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