Director of Sales Training EAME SWA

[{{ $ | translate}}] Director of Sales Training EAME SWA
Central Europe Shared Services Center - Mainz


Job description


The Director of Sales is responsible for the ongoing management and implementation of sales & events training modules.
You assume a lead role in the facilitation of sales & events training modules, as deployed throughout region via live classroom or online training.


Scheduling, Administration:

  • Identify and plan any future hotel training needs in advance to ensure budget & scheduling requirements are in place for implementation.
  • Implement and maintain annual sales & events training calendar
  • Schedule and maintain classes on the My Learning Saba Platform, including enrolment, registration and completion
  • Liaise with the RVP of Sales Operations & HSF as much as hotel Director of Sales & Marketing/Director of Events, Department Trainers & Training Managers to identify individual training needs and schedule appropriately
  • Provide regular communication to ensure process, system and training issues are highlighted and solutions found quickly
  • Assist Director of Sales Systems EAME to create and implement SOP documents and training materials for newly released product versions
  • Provide input and regional perspective leading to co-creation of content with training counterparts in regional Hyatt offices for training roll out designed regionally and scoped for global relevance
  • Continuously scope outside / third party vendors, follow and share industry trends in the training space to enhance Hyatt EAME/SWA training experience of the future


  • Provide a courteous and professional service and cooperation at all times
  • Attend and contribute to all Meetings as required
  • Attend training sessions as scheduled to improve skills and knowledge
  • Adhere to the statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the office policies concerning fire, hygiene and health and safety
  • Ensure high standards of personal presentation and grooming

  • High degree of personal and professional savvy and experience which instills confidence among all internal and external audiences
  • Good corporate role model, proactive, fair and approachable
  • Equips and motivates employees to achieve predetermined goals, installing and maintaining appropriate programs
  • Excellent communication & presentation skills, equally comfortable in various cultures within the division, able to develop close communications and relationships with all EAME SWA properties, and other countries as needed
  • Comprehensive knowledge of Hyatt corporate strategy, policies and procedures, standards of operation, philosophies, initiatives, systems, business needs, financial reporting and productivity requirements
  • Translates business needs into what needs to get done; ensures that all work is completed effectively; monitors the progress of work against schedules and budgets; maintains high performance standard; works effectively by using a highly collaborative style; ability to work unsupervised
  • Ability to travel extensively
  • Minimum 2 years of Sales / Events experience or training experience
  • Complete understanding of hotel sales systems
  • Complete understanding of hotel operations
  • Complete understanding and knowledge of Hyatt Sales skills and processes


See description

Job type
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As soon as possible
Contract duration

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