Lead, Education, Bal Harbour
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Lead, Education, Bal Harbour

Chanel

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Lead, Education, Bal Harbour

About the job



At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Lead, Education, Bal Harbour

The Education Lead will play a key role in supporting the development of the team, on and off floor coaching to further strengthen the best-in-class experience for CHANEL clients. This role will be responsible for implementing and sustaining educational initiatives for our teams in the Retail Boutiques and will partner with the Boutique Leadership Team to develop a holistic view of training opportunities while identifying opportunities and suggest and deliver learning-based solutions that align to the organizational goals and objectives. This role is to become more agile in identifying and responding to training needs at the boutique level and to also elevate the client interaction and experience. 

The Impact You Can Create At CHANEL:

  • Design, develop, lead and facilitate in-store training modules on product knowledge, service behaviors and selling skills. 
  • Strong partnership with Boutique Leadership Team, Fashion Education, HR Business Partner and Style Expertise to help identify individual training needs and actively coach team members on expected service and sales behaviors on the sales floor. 
  • Facilitate learning through a variety of delivery methods including classroom instruction, digital training, and engaging interactions with the team. 
  • Provide leadership and direction on training methodology and instructional delivery to ensure learning effectiveness. 
  • Partners with the Boutique Leadership Team and HR Business Partner to identify individual training needs for team members. 
  • Partner with Boutique Leadership Team and HR Business Partner to assess and evaluate results of training and coaching to further develop plans to continually improve results. 
  • Partner with Fashion Education to facilitate Bonjour CHANEL! New Hire/guide program. 
  • Participates in the preparation of Collections Training to ensure alignment of messages. 
  • In collaboration with the Boutique Leadership Team, propose and organize a training calendar in shop to effectively execute on the needs of the boutique 
  • Organize set up and help animate in depth product and service trainings within Boutique in collaboration with Fashion Education 
  • Solicits experts of the shop to co-facilitate morning meetings such as product managers, specialists (shoes, F&B) 
  • Support the Boutique Leadership Team to monitor the quality and impact of training execution via follow up analysis of KPI’s and VOC as well as qualitative learnings to measure success, react and adapt content needs accordingly to exceed service standards. 
  • Ensure teams have completed necessary prep work before training's 


You Are Energized By:

  • Experienced in formalized training preferably within the retail landscape
  • Possess strong interpersonal communication skills; including outstanding presentation skills to small and large groups
  • Ability to manage, motivate and coach others, while also building and fostering a team-focused culture. Including and not limited to a comfort level with giving feedback.
  • Able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates.
  • Highly creative and organized with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines.


Position Requirements:

  • Minimum of 5 years’ experience in a luxury or high service-oriented environment.
  • Bachelor’s degree preferred
  • Able to lift 15lbs.
  • Must have flexible schedule with the ability to work late nights, weekends, and some holidays
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Lead, Education, Bal Harbour

Bal Harbour, FL, United States

Full-time, Indefinite

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