Senior Manager, Learning & Development Delivery, Greater China

[{{ $ | translate}}] Senior Manager, Learning & Development Delivery, Greater China
China Area Office

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Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Job Summary

Responsible for the coordination and delivery of all L+D programs including core management, brand service culture, talent development and new build support, within designated markets.  This position requires dynamic facilitation and classroom management capabilities as well as vILT experience. The Senior Manager, L+D Delivery provides an exceptional experience for participants through professional, energetic and enthusiastic program delivery. Also acts as an ambassador for the L&D team therefore demonstrates leadership skills and integrity at all times.

Expected Contributions
    • Prepare completed schedules in advance and distribute on a timely basis to ensure program participation is maximized.

    • Professional facilitation of a board range of programs which include participants from all levels of the organization including property and above property Senior Leadership.

    • Works in conjunction with the Area or Market HR Directors and AVPS/MVPs to identify training needs and recommend insightful solutions or escalates to their respective Arear Director L+D Delivery.

    • Support the building a strong internal and external L+D talent pipeline by working closely closely with property HR leaders to identify and build strong relationship with both internal & external potential L+D leaders of the future.

    • Proactively works on engaging and connecting with L+D leaders in their respective market through regular meetings and networking activities.

    • Leverages resources in each market to achieve synergy in: talent development and utilization, L+D system compliance & best practice sharing that positively impacts on the achievement of discipline and corporate initiatives.

    • Leads and organizes market training events i.e. cluster ESSM / TOPPs / LEAD.

    • A minimum of 50% of their time is spent training – ILT or vILT

    • Flexible to travel as required

    • Identify High Potential IMTNs in the market and provide feedback regarding development and next level program advancement.

    • Monitor the performance of IMTN facilitators on a regular basis.  Complete IMTN Assessments as directed. 

    • Provide feedback to facilitators to ensure consistency of program delivery.

    • Provides consistent, relevant and timely information to senior leaders, ensuring all reporting requirements are achieved within designated time frames

    • Work with on-property L+D Leaders, providing information and support as required for their development strategies.

    • Support in the orientation and development of property L+D managers/officers by providing assistance to HR leaders on the Onboarding process for all the new hired training personnel.   

    • Work closely with the property Training / HR leaders to ensure all on property training programs are being delivered and all program requirements acted upon

    • With agreement with HR Leader(s) conduct a minimum of 3 observations (or partial observations) of on-property programs delivered each quarter, and in various locations, to support the Training Leaders and provide feedback to encourage development and ensure consistency and compliance.  Where appropriate, provide feedback to HR Leader(s).

    • Effectively manage the day to day logistics and coordination of programs offered, ensuring appropriate materials are available, enrollments are submitted on a timely basis, ongoing and timely communication to key stakeholders 

    • Manages L+D social networking groups such as WeChat creating strong groups connections while ensuring timely field communications.

    • Provides translation support as and when required.

    • Serve as champion of Marriott culture instilling the core values and principles of Marriott, demonstrated in all behaviors and conversations

    • Provide support, guidance and resources to support other discipline initiatives where appropriate and in consultation with the Area Director.

    • Elevate questions, concerns or challenges to senior leaders as required in a timely manner

    • Perform other duties as assigned to meet business needs.

 Candidate Profile


  • Minimum 2 years in a senior training management role is essential

  • An operations background will be an added advantage.

  • Minimum 2 years Leadership experience (highly preferred Executive Committee level)

Skills and Knowledge

  • Adult Learning – is knowledgeable and has hands-on experience in understanding and facilitating adult learning

  • Facilitation and Training – has mastered skills in facilitation, training and presentation including vILT

  • Has the proven ability to successfully facilitate training across a diverse range of program and geographies

  • Human Resources – thinks strategically and demonstrates connectivity with training strategy and overall human resources goals

  • Business Acumen – demonstrates a solid understanding of the business based on own experience

  • Knowledge of overall hotel operations is a benefit but not essential

  • Ability to use standard software applications including Word, Excel, Power Point and use of audiovisual equipment

  • Planning skills

  • Self-Motivated and ability to take initiative action without relying on directions from others all the time, whilst keeping

    Direct manager informed

  • Ability to network and build relationships by various communication means

  • Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals

  • Strong problem-solving skills; encourages new innovative solutions when appropriate

  • Strong communication skills (verbal, listening, writing)

  • Effective conflict management skills, respecting a diverse, multi-cultural environment

Education or Certification

  • University degree in Hotel or Business Management preferred

  • High School Diploma or equivalent minimum requirement in conjunction with a minimum of 5 years industry experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See description

Job type
Shanghai, China
Human Resources
Starting in
As soon as possible

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