Prepare completed schedules in advance and distribute on a timely basis to ensure program participation is maximized.
Professional facilitation of a board range of programs which include participants from all levels of the organization including property and above property Senior Leadership.
Works in conjunction with the Area or Market HR Directors and AVPS/MVPs to identify training needs and recommend insightful solutions or escalates to their respective Arear Director L+D Delivery.
Support the building a strong internal and external L+D talent pipeline by working closely closely with property HR leaders to identify and build strong relationship with both internal & external potential L+D leaders of the future.
Proactively works on engaging and connecting with L+D leaders in their respective market through regular meetings and networking activities.
Leverages resources in each market to achieve synergy in: talent development and utilization, L+D system compliance & best practice sharing that positively impacts on the achievement of discipline and corporate initiatives.
Leads and organizes market training events i.e. cluster ESSM / TOPPs / LEAD.
A minimum of 50% of their time is spent training – ILT or vILT
Flexible to travel as required
Identify High Potential IMTNs in the market and provide feedback regarding development and next level program advancement.
Monitor the performance of IMTN facilitators on a regular basis. Complete IMTN Assessments as directed.
Provide feedback to facilitators to ensure consistency of program delivery.
Provides consistent, relevant and timely information to senior leaders, ensuring all reporting requirements are achieved within designated time frames
Work with on-property L+D Leaders, providing information and support as required for their development strategies.
Support in the orientation and development of property L+D managers/officers by providing assistance to HR leaders on the Onboarding process for all the new hired training personnel.
Work closely with the property Training / HR leaders to ensure all on property training programs are being delivered and all program requirements acted upon
With agreement with HR Leader(s) conduct a minimum of 3 observations (or partial observations) of on-property programs delivered each quarter, and in various locations, to support the Training Leaders and provide feedback to encourage development and ensure consistency and compliance. Where appropriate, provide feedback to HR Leader(s).
Effectively manage the day to day logistics and coordination of programs offered, ensuring appropriate materials are available, enrollments are submitted on a timely basis, ongoing and timely communication to key stakeholders
Manages L+D social networking groups such as WeChat creating strong groups connections while ensuring timely field communications.
Provides translation support as and when required.
Serve as champion of Marriott culture instilling the core values and principles of Marriott, demonstrated in all behaviors and conversations
Provide support, guidance and resources to support other discipline initiatives where appropriate and in consultation with the Area Director.
Elevate questions, concerns or challenges to senior leaders as required in a timely manner
Perform other duties as assigned to meet business needs.
Minimum 2 years in a senior training management role is essential
An operations background will be an added advantage.
Minimum 2 years Leadership experience (highly preferred Executive Committee level)
Skills and Knowledge
Adult Learning – is knowledgeable and has hands-on experience in understanding and facilitating adult learning
Facilitation and Training – has mastered skills in facilitation, training and presentation including vILT
Has the proven ability to successfully facilitate training across a diverse range of program and geographies
Human Resources – thinks strategically and demonstrates connectivity with training strategy and overall human resources goals
Business Acumen – demonstrates a solid understanding of the business based on own experience
Knowledge of overall hotel operations is a benefit but not essential
Ability to use standard software applications including Word, Excel, Power Point and use of audiovisual equipment
Self-Motivated and ability to take initiative action without relying on directions from others all the time, whilst keeping
Direct manager informed
Ability to network and build relationships by various communication means
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing)
Effective conflict management skills, respecting a diverse, multi-cultural environment
Education or Certification
University degree in Hotel or Business Management preferred
High School Diploma or equivalent minimum requirement in conjunction with a minimum of 5 years industry experience
- Job type
- Shanghai, China
- Human Resources
- Starting in
- As soon as possible