Specialist-Customer Care Sales预订销售代表
This position is not available anymore, but there are more Reservations jobs
Specialist-Customer Care Sales预订销售代表

China Area Reservations

Posted

Closed

Specialist-Customer Care Sales预订销售代表

About the job

职位描述:

1. 主要通过电话,邮件及传真负责处理大中华地区所有万豪酒店的客房预订及销售,并建议适合的房型,满足客人的客房住宿要求;
2. 为客人提供与众不同的接听体验,确保客人的需求和疑问得到满足,从而建立长期的顾客忠诚度;
3. 遵照公司的制度与程序,以专业的水准及优质的服务为客人提供相关万豪酒店服务设施的信息;
4. 协助完成万豪礼赏会员的登记。

Job Description:

1. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.

2. Offer distinctive call experience to guests and satisfy them with their requests and questions in order to build up a long-term customer loyalty.

3. Follow all company policies and procedures, provide information of property facilities/services and room accommodations with professional and qualified service to guests.

4. Enroll guest in Marriott Rewards program.

 

职位要求:
1.普通话、英语标准流利,能听懂粤语(英文需要具备日常沟通交流能力);
2.大专以上学历;
3.具有较好的沟通能力,有较强的销售意识和客户服务意识。

5.欢迎18应届生投递,不限专业,只要你对酒店服务业有热诚和兴趣!

Requirements:

1. Fluent in Mandarin and English, can understand Cantonese (daily communication);

2. College degree or above;

3. Good communication skills, strong sense of selling and customer service are required.



薪酬福利:
1. 具竞争性的薪酬福利制度:底薪+额外奖金提成+工作日餐费补贴+年终双薪;
2.入职第一月为带薪全薪专业培训,提供全方位系统化的专业培训;

3.入职当月即购买五险一金,并为员工购买商业保险,医疗费报销额度大;

4.安排每年一次的健康体检,同事们还可以为家人以员工家属价购买体检套餐;

5. 每年10天的带薪年假,带薪病假6天;并且从入职第四年开始可每年叠加一天年假;

6. 极具优势的晋升机制,提供多方面的发展和学习机会,公司内部可跨部门晋升发展,并有机会到万豪集团旗下多家酒店学习参观和体验;
8.丰富的文娱活动(Monthly Party,Associate Appreciation Week,户外活动,社区活动,Annual Party等;)
9.万豪集团的员工可以超低员工优惠价入住万豪集团旗下5700家酒店,让大家在旅程中也可体验万豪的服务。


工作时间:
1.工作时间弹性和人性化,在8:00am-20:00pm区间内安排轮班, 每天工作8小时,不需要上通宵班和深夜班;
2.每周轮休,保证双休;
3.享有国家法定假期休息。

Closed

Specialist-Customer Care Sales预订销售代表

Guangzhou, China

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs