Senior Process Manager - AR

[{{ $ | translate}}] Senior Process Manager - AR
China Financial Shared Service Centre


Job description


China Finance Shared Services Centre





  • Lead a team of 30-60 to perform finance shared services covering I2C.
  • Hire and manage Process Manager, ensure the process team is staffed with right talents, develop team and execute an engagement strategy to retain and reward top talents
  • Partner with hotel financial controllers and their leaders to complete migration of I2C process to shared services center, identify issues and non-standardized processes during migration for decision making
  • Develop domain expertise driving better risks and process improvement opportunity identification, keep abreast of latest changes in external and internal policies related to I2C process.
  • Identify and drive standardization and simplification across hotels for I2C process to enable shared services to deliver productivity per plan and cost, quality and speed KPIs per service level agreed
  • Implement digital solutions to support shared services platform and drive operational excellence
  • Manage operation rhythms for I2C process that drive appropriate oversight and smart decision making within shared services operation and with key stakeholders, i.e., hotel finance controllers
  • Promote a collaborative culture that amplifies best practices and knowledge sharing across different teams and processes
  • Support group audit services and analytics as needed to identify and mitigate financial risks
  • Ensure Billings to Debtors and Settlements are processed accurately and timely, based on original approved supporting document. Discrepancies are investigated and solved timely.
  • Ensure travel agent commission processing by cut-off date.
  • Ensure clearance of permanent folios and credit card settlements in timely and accurately.
  • Ensure Monthly / Yearly End Closing and Reporting accuracy and timely to external and internal bodies by cut off dates
  • Implementation for credit evaluation before approval for extension of credit.
  • Ensure sufficient guarantees obtained from clients before check-out or end of function, to minimize collection risk.
  • Implementation for preparation and analytics for Monthly AR Aging Report, take monthly Credit Meeting minutes with proposed action.
  • Implementation for Confidentiality of Debtors information
  • Implementation for AR documents are to be filed and retained for time limits specified in PRC Local Regulations.
  • Implementation Sun/WINAC, Opera PMS and Infrasys POS system. User right only restricted to designated staff only. Back-up in the event of disruption/ transmission problems




  • Bachelor’s degree from an accredited university or college in Business, Finance or Accounting
  • 8 years of progressive experience in finance, controllership, operations roles with 2 years of I2C process experience
  • Strong controllership and accounting background, CPA certified preferred
  • Experience in leading a big team
  • Excellent verbal and written communication skills with fluency in English and Chinese
  • Able to manage in a matrixed organization
  • Proven change agent with simplification and process improvement skills
  • Good knowledge of standard financial/ERP systems architecture (Win A/C, Sun Systems, Opera PMS, Infrasys)
  • Readiness and ability to travel up to 30% of the time in the initial set up phase (up to 6 months)



The best choice you will ever make!


See description

Job type
Lake Hills, Bellevue, WA, United States
Starting in
As soon as possible

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