Restaurant Hostess
About the job
As a host/hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.
Duties and responsibilities
Guest greeting
Warmly welcome guests as they arrive, providing a friendly and inviting atmosphere.
Offer assistance, answer inquiries, and direct guests to their designated areas.
Reservation management
Manage reservations, ensuring accurate recording and timely communication with the kitchen and serving staff.
Use reservation management systems to track and organize bookings.
Seating arrangements
Organize and optimize seating arrangements to accommodate reservations and walk-in guests.
Consider factors such as server sections, table turnover, and special requests.
Waitlist management
Maintain a waitlist during peak hours, keeping guests informed about estimated wait times.
Provide alternatives or recommendations to enhance the guest experience.
Communication hub
Act as a communication hub between guests, servers, and kitchen staff to ensure efficient service.
Relay special requests, allergies, or other pertinent information to the appropriate personnel.
Menu familiarity
Be knowledgeable about the menu, including daily specials, ingredients, and preparation methods.
Assist guests with menu choices and make recommendations when requested.
Upselling and promotion
Promote special offerings, promotions, and upsell items to enhance the overall dining experience and increase revenue.
Encourage guests to explore new menu options.
Maintaining cleanliness
Monitor and maintain cleanliness in the waiting area, ensuring a tidy and welcoming environment.
Coordinate with cleaning staff to promptly clean and reset tables.
Problem resolution
Address and resolve guest concerns or issues promptly and professionally.
Collaborate with management to escalate complex situations when necessary.
Cash handling
Handle cash transactions, process payments accurately, and provide guests with receipts.
Reconcile cash at the end of the shift and report any discrepancies.
Shift coordination
Coordinate with other hosts and hostesses to manage transitions between shifts smoothly.
Provide comprehensive shift handovers to ensure continuity of service.
Customer relationship building
Build positive relationships with regular guests, acknowledging them by name and making them feel valued.
Solicit feedback and suggestions to continually improve the guest experience.
- Department: Host/Hostess
The company
In 1931 a long-sought dream became reality. Giuseppe Cipriani opened the doors to Harry's Bar. In a discreet stone building perched along a canal just off Piazza San Marco in Venice, he created a timeless and impeccably appointed establishment. His concept was to serve others as you would want to be served yourself. His vision of simple luxury came to touch the souls of people all over the world.
At Harry's Bar in Venice, all clients are treated like royalty.
Simple elements such as true service and devotion have elevated Harry's to legendary status. In fact, in 2001, the Italian Ministry for Cultural Affairs declared Harry's Bar in Venice a national landmark, a unique honor bestowed not for the establishments's décor or furniture, but for its witness to the events of a century in Venice.
The secret of Cipriani isn't about what can be seen or touched, but what can be felt and sensed. It is intangible but palpable. It can't be patented, but even after eighty- two years it hasn't been duplicated by others.
Four generations of Cipriani have grown a single restaurant, into a world renowned hospitality brand still recognized for its distinguished venues and service all over the world.
