[{{ $ctrl._job.status.name | translate}}] Client Account Executive
City Relay

Posted

Job description

Be the intermediate link between all the departments of the company and the clients(hosts).
Develop and maintain strong, long-lasting client relationships assuming primary responsibility for client retention.
Respond in a timely manner to client questions/issues and offer rapid solutions, working closely with other departments such as Reservations, Operations and the Guest Relations team
Ensure all our current client questions, comments and concerns are answered. Our client queries range from the everyday cases to the challenging - from maintenance to pricing strategy.
Develop new business with existing clients and/or identify areas for improvement and up-sell the full management services to easy guest clients.
Forecast and track key account metrics (e.g. sales results and annual forecasts, reviews and guest experience)
Drive outstanding rates of renewal, expansion and advocacy in City Relay client base
Review all monthly statements and identify any mistakes on charges in collaboration with the Finance Manager

Requirements

2+ years experience in account management and client relations
Passionate about hospitality and airbnb services
Exemplary planning and time management skills
Excellent verbal and written communications skills
Good understanding of building and maintaining relationships
We love people that can bring forward ideas and set up new procedures
Keen to learn and grow with the company
Hospitality Background is a plus.
Job type
Full-time
Location
London, United Kingdom
Department
Other, Customer Service
Languages
English
Starting in
As soon as possible
Latest start date
September 2018
Pay range
Competitive salary, up to £25K per annum based on experience
Other benefits
Exciting work in a unique industry International working environment Convenient and modern office location in Portobello R(TFL Zone 2) Opportunities of self-development, learning as much for the industry A fun, relaxed and enjoying work environment in Central London Supportive, friendly, multinational passionate young team Social nights for team building

City Relay

City Relay is a short let property management company. We manage everything on behalf of our hosts. We provide full management services: check in, key exchange, luggage storage, maintenance and cleaning services, as well as advanced marketing to help you with the many challenges you could face with your vacation rental. Last but not least, our Reception desks based in the heart of London poses a competitive advantage provided to both our hosts and guests.

We manage everything - so you don't have to, all whilst helping you make the most of your rental property!

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