Client Account Executive
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Client Account Executive

City Relay

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Client Account Executive

About the job

Be the intermediate link between all the departments of the company and the clients(hosts)
Develop and maintain strong, long-lasting client relationships assuming primary responsibility for client retention
Respond in a timely manner to client questions/issues and offer rapid solutions, working closely with other departments such as Reservations, Operations and the Guest Relations team
Ensure all our current client questions, comments and concerns are answered. Our client queries range from the everyday cases to the challenging - from maintenance to pricing strategy
Develop new business with existing clients and/or identify areas for improvement and up-sell the full management services to easy guest clients
Forecast and track key account metrics (e.g. sales results and annual forecasts, reviews and guest experience)
Drive outstanding rates of renewal, expansion and advocacy in City Relay client base
Review all monthly statements and identify any mistakes on charges in collaboration with the Finance Manager
  • Competitive salary, up to £26K per annum based on experience
  • Exciting work in a unique industry International working environment Convenient and modern office location in Portobello R(TFL Zone 2) Opportunities of self-development, learning as much for the industry A fun, relaxed and enjoying work environment in Central London Supportive, friendly, multinational passionate young team Social nights for team building
  • Department: Account Management Customer Service Sales & Marketing

About you

2+ years experience in account management and client relations
Passionate about hospitality and short let services
Exemplary planning and time management skills
Excellent verbal and written communications skills
Good understanding of building and maintaining relationships
We love people that can bring forward ideas and set up new procedures
Keen to learn and grow with the company
Hospitality Background is a plus.
  • Language required: English.

The company

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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Client Account Executive

London, United Kingdom

Full-time, Indefinite

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