[{{ $ctrl._job.status.name | translate}}] Client Relations Intern
City Relay

Posted

Job description

We are rapidly growing vacation rental company based in London venturing also in property acquisition, development and management. We are currently looking for a skilled intern to join our Reception Desk as Host Relation Assistant to build and maintain relationships with our main clients. You will provide customers with the highest level of customer service whilst resolving problems and enquires in an effective and timely way. They’re at the very heart of our business, which is where you’ll be, looking after them through thick and thin.

This position is mainly people-management intensive and requires experience, energy and strong leadership skills with emphasis on implementation and results-generation for day-to-day functional teams.

Core responsibilities:

Relationship management: you will assist your manager to provide an exceptional service to hosts and step up to identify and resolve issues when needed. Our business is built on trust, and our host satisfaction scores are up there on the wall.
Account Management: you will assist the Client Account Managers looking after our portfolio of homes in London, you will respond to queries through the phone and emails.
Onboarding: Perform the onboarding of new clients after signing with City Relay, obtain all information for their properties in order appropriate content to be written.
Distribution: Advertise the properties in the different OTA's, booking channels such as Booking.com, Airbnb, Expedia, Home Away and other 20+ platforms.
Problem-solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.

Requirements

Requirements
This role will require you to be poised under pressure in a growing business. Done right, it will arm you with seriously strong negotiation and problem-solving skills, a network of long-term relationships with hosts, and a crucial role in our London business.
● Native/ Fluent English
● Excellent communication and presentation skills
Job type
Internship
Location
London, United Kingdom
Department
Administration & General, Customer Service
Languages
English
Starting in
As soon as possible
Latest start date
August 2018
Duration
6 months
Pay range
£500 monthly + up to £200 monthly discretionary bonus
Other benefits
An excellent working environment with small, young and dynamic team, almost much responsibility at times

City Relay

City Relay is a short let property management company. We manage everything on behalf of our hosts. We provide full management services: check in, key exchange, luggage storage, maintenance and cleaning services, as well as advanced marketing to help you with the many challenges you could face with your vacation rental. Last but not least, our Reception desks based in the heart of London poses a competitive advantage provided to both our hosts and guests.

We manage everything - so you don't have to, all whilst helping you make the most of your rental property!

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