[{{ $ctrl._job.status.name | translate}}] Client Success Intern
City Relay

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Job description

About Us

City Relay is a fast-growing company and London’s most trusted short-let property management company. We are growing at pace and our continued expansion is backed by significant investment as we continue to operate as one of the leading providers in the capital. Our main office is in the heart of the vibrant Portobello market and we have our unique Reception Spaces across West and Central London with more opening soon.

We are also the capitals’ leading B2B operations provider for the market and our green credentials are very strong - something that is very close to our heart.


- Assist clients with administrative enquiries
- Liaise between clients and internal teams (housekeeping and maintenance)
- Training clients on our PMS
- Cross-checking daily schedule of client activities
- Support on-boarding and off-boarding of clients
- Maintain up to date client data across all internal systems
- Provide client performance reports on request


- Studying towards a Business or other relevant degree
- Confident, with excellent communication skills in English (both verbal and written)
- Professional and able to build relations
- Strong team worker, proactive and positive attitude
- Highly organised
- Resilient and calm under pressure
- Good attention to detail
Job type
London, United Kingdom
Administration & General
Starting in
June 2020
Duration of the contract
6 months
Other benefits
- £500 per month + £200 monthly discretionary bonus - Exciting work experience in a fast-paced environment and opportunities of self-development - Fun social team nights - Learning as much for the industry and working with a young, multinational and dynamic team

City Relay

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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