[{{ $ctrl._job.status.name | translate}}] Facilities and Operations Intern
City Relay


Job description


We are a rapidly growing vacation rental company based in London venturing into property acquisition, development and management. We are currently looking for a skilled and dynamic Operations intern to join our team of eager beavers. You will assist the Operation department by ensuring the high standard and improvements of our properties. Specifically, you will look after our portfolio of accommodations, ensuring that the properties that we add to our portfolio are up to our standards, improving our current portfolio.


Assist the Operations Management team running all aspects of the day to day operations.
Coordinate and manage maintenance and operations staff all over London
Assist in recruiting, training and performance management of our maintenance and operations team working hard to keep them motivated and engaged
Give your input on our operational procedures and finding the best and most cost-effective solutions to complex problems
Do everything else necessary to ensure things run smoothly and not being afraid to step in and take the initiative to resolve any issues, as they occur
Support and dispatch maintenance work across the flats and apartments when is required
Effectively communicate with all maintenance staff such as Handyman and drivers on their daily schedules
Liaise with Front office team to ensure the best services provided to our Guests
Liaise with the Host and Accounts team to ensure the best service provided to our hosts/clients
Keep departmental financial up to date



You’ll be an enthusiastic, proactive and deadline-driven person with strong organisational and communication skills and the ability to work well as a team in order to get the job done. With a passion for design and high-quality finishing, you’ll be able to communicate facts, ideas and details well to all parties involved in the project and on-site. You’ll have an architectural eye, a special appreciation and be able to make decisions while under pressure.

Studying towards a hospitality/tourism or business degree
This role will require you to put yourself under pressure in a growing business.
Native/ Fluent English
Excellent communication skills
Excellent organisation and time management skills.
Be passionate about hospitality and the industry in general.
You’ll work with teams from across the business to find solutions when things go wrong.
Use own initiative to improve revenue for our business.
Have all round experience in a busy hotel environment (desirable).
Job type
London, United Kingdom
Administration & General, Management Trainee
Starting in
December 2019
Latest start date
January 2020
Duration of the contract
6 months
Pay range
💸£500 per month + £200 monthly discretionary bonus
Not provided
Other benefits
✈️Exciting work experience in a fast paced environment and opportunities of self-development 🍻Fun social team nights 👊🏼Learning as much for the industry and working with a young, multinational and dynamic team 🍔Cool office located in Portobello market

City Relay

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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