[{{ $ctrl._job.status.name | translate}}] Guest Relations and Front Desk Intern
City Relay

Posted

Job description

🏠 ABOUT US?

We are a rapidly growing vacation rental company based in London venturing also in property acquisition, development and management. We are currently looking for a skilled intern to join our Reception Desk as Front Desk and Guest Relations Assistant to build and maintain relationships with our customers. You will provide customers with the highest quality customer service while resolving problems and enquiries in an effective and timely way. They’re at the very heart of our business, which is where you’ll be, looking after them through thick and thin.

🏠 DUTIES:

Guest relations: proactively communicating with guests via email, phone and in person to build productive partnerships and inspire trust and confidence.
Advise and assist guests on leisure activities, places to visit and travel arrangements.
Promote the facilities and services offered by City Relay to the guests such as transportation from the airport to the reception desk, mid stay extra cleaning etc.
Check-ins and check-outs: meet and greet the guests upon arrival and leave them on a good note upon departure.
Liaising with operations and housekeeping team members and coordinating the post-booking procedure to meet the standards.
Achieve the highest standards of attentive customer service.
Updating, confirming and making changes to guest’s reservations and advising guests of itinerary schedules.
Problem-solving: we love it when a plan comes together, but you can’t win them all. You’ll work with teams from across the business to find solutions when things go wrong.
Listen to guest’s complaints or concerns and resolve their issue promptly

Requirements

🏠 REQUIREMENTS:

A “people person” who will enjoy meeting and assisting guests
Ability to work effectively as part of a team
Ability to stay calm and keep an above average sense of humour in stressful situations
Native/ Fluent English
Excellent communication, guest service and time management skills
Job type
Internship
Location
London, United Kingdom
Department
Front Office reception, Guest Relations
Languages
English
Starting in
July 2019
Latest start date
December 2019
Duration of the contract
6 months
Positions available
5
Pay range
💸£500 per month + £200 monthly discretionary bonus
Accommodation
NO
Other benefits
✈️Exciting work experience in a fast paced environment and opportunities of self-development 🍻Fun social team nights 👊🏼Learning as much for the industry and working with a young, multinational and dynamic team 🍔Cool office located in Portobello market

City Relay

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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