[{{ $ctrl._job.status.name | translate}}] Guest Relations Assistant
City Relay


Job description

Who are we?👨‍👩‍👧‍👦
We are a rapidly growing vacation rental company based in London, short-letting properties across West and Central London. We are currently looking for a motivated assistant to join our Guest Relations team as a Guest Relations Assistant to build and maintain relationships with our guests. You will provide guests with the highest quality customer service while resolving problems and inquiries in an effective and timely way. They’re at the very heart of our business, which is where you’ll be, looking after them through thick and thin.

What will you do? ✍️
Responding to guest queries at all times in a friendly and helpful manner and attempts to learn and use the guest’s name at every opportunity.
Delivering outstanding customer care at all times.
Doing everything possible to ensure that the guests depart with a positive impression of our services.
Ensuring all customer queries or requests are handled in a polite, efficient and courteous manner.
Ensuring guest expectations have been met throughout their stay.
Dealing with guest concerns or complaints, to include follow up in person or in writing.
Maintaining a high level of hotel and product knowledge at all times.
Liaising with all departments such as Reservations, Housekeeping and Operations.
Advising and assist guests with leisure activities, places to visit and travel arrangements.
Promoting the services offered by City Relay to the guests such as transportation from the airport to the reception desk, mid stay extra cleaning etc.
Liaising with operations and housekeeping team members and coordinating the post-booking procedure to meet the standards.


What are we looking for?👉
A “people person” who will enjoy meeting and assisting guests
Ability to work effectively as part of a team
Ability to stay calm and keep an above average sense of humour in stressful situations
Native/ Fluent English
Excellent communication, guest service, and time management skills
Able to organise, plan and manage workload
Excellent London knowledge with being a plus
Job type
London, United Kingdom
Guest Relations
Starting in
As soon as possible
Latest start date
January 2019
Pay range
£20,000 per annum
Other benefits
Joining our growing team and career opportunities Exciting work experience in a fast paced environment Fun, social team nights Working with a young and dynamic team Apple products (iMac, additional screen etc.) make your life Easier 20% discount in our City Relay properties for friends

City Relay

City Relay is a short let property management company. We manage everything on behalf of our hosts. We provide full management services: check in, key exchange, luggage storage, maintenance and cleaning services, as well as advanced marketing to help you with the many challenges you could face with your vacation rental. Last but not least, our Reception desks based in the heart of London poses a competitive advantage provided to both our hosts and guests.

We manage everything - so you don't have to, all whilst helping you make the most of your rental property!

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