Housekeeping and Operations Intern
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Housekeeping and Operations Intern

City Relay

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Housekeeping and Operations Intern

About the job

ABOUT US?

We are a rapidly growing vacation rental company based in London venturing also in property acquisition, development and management. We are currently looking for a dynamic Operations and Housekeeping intern to join our team of eager beavers. You will assist the Operation department by ensuring the high standard and improvements of our properties. Specifically, you will look after our portfolio of accommodations, ensuring that the properties that we add to our portfolio are up to our standards, improving our current portfolio.

DUTIES:

- Assisting the Housekeeping Management team running all aspects of the day to day operations.
- Scheduling laundry and linen services and making sure everything runs on time
- Coordinating and managing housekeeping and operations staff all over London
- Assisting in recruiting, training and performance leading our team of housekeeping and operations and working hard to keep them motivated and engaged
- Giving your input on our operational procedures and finding the best and most cost-effective solutions to complex problems
- Doing everything else necessary to ensure things run smoothly and not being afraid to step in and take the initiative to resolve any issues, as they occur
- Support and dispatch housekeeping work across the flats and apartments when is required
- Effectively communicate with all as linen drivers on their daily schedules
- Liaise with Front Office team to ensure the best services provided to our Guests
- Liaise with the Host and Accounts team to ensure the best service provided to our hosts/clients
  • Number of positions: 2
  • £500 per month + £200 monthly discretionary bonus💸
  • NO
  • - Exciting work experience in a fast-paced environment and opportunities of self-development - Fun social team nights - Learning as much for the industry and working with a young, multinational and dynamic team
  • Department: Housekeeping

About you

REQUIREMENTS:

- You’ll be an enthusiastic, proactive and deadline-driven person with strong organisational and communication skills and the ability to work well as a team in order to get the job done
- Studying towards a hospitality/tourism degree
- This role will require you to be put under pressure in a growing business
- Native/ Fluent English
- Excellent communication skills
- Excellent organisation and time management skills
- Be passionate about hospitality and the industry in general
  • Language required: English.

The company

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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Housekeeping and Operations Intern

London, United Kingdom

Internship, 6 months

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