Housekeeping Supervisor
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Housekeeping Supervisor

City Relay

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Housekeeping Supervisor

About the job

We are City Relay, a fast-growing Short-Let property management company based in London. Our aim is to take all the hassle out from the homeowners when they short-let their properties.

How we do this? We offer a full management service providing from advertising through multiple OTAs such as Airbnb, Booking.com and Expedia, intelligent pricing, cleaning maintenance, 24/7 guest relations support to reception spaces across London.

Our B2B services provide operational support to other industry leaders in London putting City Relay on the front of the industry as a unique service provider.

We have scaled up significantly in the last 2 years and we aim to be industry leaders in London by the end of 2019!

We are opening our new reception spaces in London, next to come is Shepherds Bush in May 2019 and Victoria soon to come.

Responsibilities:
Ensure all cleaning is delivered to expected and agreed with standards
Ensure all cleaning tasks abide by the cleaning specification
Monitor and record the use of equipment and materials
Ensure all equipment, machinery and cleaning cupboards are kept tidy and safe
Report any issues with machinery or equipment
Ensure staff present a professional image
Ensure cleaning staff understand and work with task schedules
Liaise with management on any current issues
Recruitment, training and development of the housekeeping team
Responsible for ensuring orders (linen and cleaning materials
  • up to 23K per annum based on experience
  • An excellent working environment with small, dynamic and international team Up to 20% discount to our services for friends and family.
  • Department: Housekeeping Room Division Management

About you

2+ years of experience in Housekeeping
Excellent communication skills, both verbal and written (essential)
Previous experience in Hospitality
Proven ability in effective planning
Ability to provide feedback
Confident and presentable
  • Language required: English.

The company

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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Housekeeping Supervisor

London, United Kingdom

Full-time, Indefinite

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