On boarding Agent
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On boarding Agent

City Relay

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On boarding Agent

About the job

We are City Relay, a fast-growing Short-Let property management company based in London. Our aim is to take all the hassle out from the homeowners when they short-let their properties.

How we do this? We offer a full management service providing from advertising through multiple OTAs such as Airbnb, Booking.com and Expedia, intelligent pricing, cleaning maintenance, 24/7 guest relations support to reception spaces across London.

Our B2B services provide operational support to other industry leaders in London putting City Relay on the front of the industry as a unique service provider.

We have scaled up significantly in the last 2 years and we aim to be industry leaders in London by the end of 2019!

We are opening our new reception spaces in London, next to come is Shepherds Bush in May 2019 and Victoria soon to come.

Responsibilities:
Assist with the professional photoshoot of the property taking other relevant operational pictures
Ensure properties are fully equipped and guest ready
Review property standards and ensure they are up to Airbnb Plus and Plum Guide standards
Update the interior design of each property and add a sense of glamour and style
Property On-boarding inventory
Visit new properties and collect all visuals
Meet owners to collect all important operational specifications of the properties
Put together the flat displays and develop further information for the guest team to help the Guest remotely
Create Guest Manuals and Operations Manuals for each property
Other relevant operational tasks
  • Negotiable
  • Flexible working - our normal working hours are 9 to 6 but we trust you to manage your time if something different works for you Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends?
  • Department: Reservations Administration

About you

You are the person who loves a nice warm and stylish home and you want to make every property, the home of your dreams!
Experience as Home Critic is essential
Experience and knowledge of Airbnb plus, PlumGuide plus standards
Excellent communication skills
Attention to detail
Interest in interior designing and photography a big plus
  • Language required: English.

The company

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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On boarding Agent

London, United Kingdom

Full-time, Indefinite

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