[{{ $ctrl._job.status.name | translate}}] Operations Manager
City Relay

Posted

Job description

This is an exciting opportunity for Facilities Manager to join our fast growing short-let property management in London and take a step forward achieving his/her career goals!

Main responsibilities:
Organising maintenance jobs for handyman, drivers and other operations staff issued by the Guest Relations Team and the Host Team.
Ensuring that the maintenance standards set by City Relay are met and guests’ expectations exceeded
Ensuring successful assessment and completion of the maintenance jobs
Aiding handyman ordering parts and ensuring correct cost/charge allocation
Organising Flat Improvements and Design by visiting the flats and, prepare improvement reports and quotes for the host team to get the approval of Landlord
Responsible for store inventory of all household items for the flats and liaising with suppliers for ordering new items
Keeping general condition and raise general standards of flats managed by City Relay
Developing PNL’s for new services and implementation
Establishing and developing partnerships with suppliers
Produce regular reports on asset and employee performance
Providing advice and guidance in the day-to-day operation of City Relay
Organising maintenance jobs for handyman, drivers and other operations staff issued by the Guest Relations Team and the Host Team
Ensuring that the maintenance standards set by City Relay are met and guests’ expectations exceeded
Ensuring successful assessment and completion of the maintenance jobs
Aiding handyman ordering parts and ensuring correct cost/charge allocation
Organising Flat Improvements and Design by visiting the flats and, prepare improvement reports and quotes for the host team to get the approval of Landlord
Responsible for store inventory of all household items for the flats and liaising with suppliers for ordering new items
Keeping general condition and raise general standards of flats managed by City Relay
Supporting the housekeeping team with organising other services offered by City Relay, such as carpet cleaning and others and the Guest team in delivering self-catered services sold
Managing weekly and monthly payroll
Developing PNL’s for new services and implementation
Establishing and developing partnerships with suppliers
Mentoring and training staff, to achieve and maintain quality standards through the execution of departmental training and quality assurance programs
Producing regular reports on asset and employee performance
Interviewing and hiring of team members with the appropriate skills for the roles

Requirements

Individual with previous operations management experience with some facilities knowledge
Excellent communication skills, both verbal and written
You've got to be self-motivated, adaptable, an excellent team motivator and team builder
Be responsible and have the ability to solve problems and think on your feet
Also, to be brutally honest, you need to be just that little bit self-critical and obsessive
Ability to nurture a good working relationship with other departments
Stunning time management skills so you can juggle your many duties
Attention to detail to easily identify when apartments and flats need improvements and able to initiate these
Good Microsoft Excel knowledge
Desirable - diplomas, in-house training or hospitality management qualifications.
Job type
Full-time
Location
London, United Kingdom
Department
Engineering & Maintenance, Management, Administration & General
Languages
English
Starting in
As soon as possible
Latest start date
December 2018
Pay range
£30K + per annum depending on experience
Other benefits
Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends? Work in the heart of Notting Hill, on famous Portobello Road Amazing location with a top secret balcony to use during your lunch!

City Relay

City Relay is a short let property management company. We manage everything on behalf of our hosts. We provide full management services: check in, key exchange, luggage storage, maintenance and cleaning services, as well as advanced marketing to help you with the many challenges you could face with your vacation rental. Last but not least, our Reception desks based in the heart of London poses a competitive advantage provided to both our hosts and guests.

We manage everything - so you don't have to, all whilst helping you make the most of your rental property!

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