Operations Manager
About the job
Main responsibilities:
Organising maintenance jobs for handyman, drivers and other operations staff issued by the Guest Relations Team and the Host Team.
Ensuring that the maintenance standards set by City Relay are met and guests’ expectations exceeded
Ensuring successful assessment and completion of the maintenance jobs
Aiding handyman ordering parts and ensuring correct cost/charge allocation
Organising Flat Improvements and Design by visiting the flats and, prepare improvement reports and quotes for the host team to get the approval of Landlord
Responsible for store inventory of all household items for the flats and liaising with suppliers for ordering new items
Keeping general condition and raise general standards of flats managed by City Relay
Developing PNL’s for new services and implementation
Establishing and developing partnerships with suppliers
Produce regular reports on asset and employee performance
Providing advice and guidance in the day-to-day operation of City Relay
Organising maintenance jobs for handyman, drivers and other operations staff issued by the Guest Relations Team and the Host Team
Ensuring that the maintenance standards set by City Relay are met and guests’ expectations exceeded
Ensuring successful assessment and completion of the maintenance jobs
Aiding handyman ordering parts and ensuring correct cost/charge allocation
Organising Flat Improvements and Design by visiting the flats and, prepare improvement reports and quotes for the host team to get the approval of Landlord
Responsible for store inventory of all household items for the flats and liaising with suppliers for ordering new items
Keeping general condition and raise general standards of flats managed by City Relay
Supporting the housekeeping team with organising other services offered by City Relay, such as carpet cleaning and others and the Guest team in delivering self-catered services sold
Managing weekly and monthly payroll
Developing PNL’s for new services and implementation
Establishing and developing partnerships with suppliers
Mentoring and training staff, to achieve and maintain quality standards through the execution of departmental training and quality assurance programs
Producing regular reports on asset and employee performance
Interviewing and hiring of team members with the appropriate skills for the roles
- £30K + per annum depending on experience
- Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends? Work in the heart of Notting Hill, on famous Portobello Road Amazing location with a top secret balcony to use during your lunch!
- Department: Room Division Management Administration Maintenance Management
About you
Excellent communication skills, both verbal and written
You've got to be self-motivated, adaptable, an excellent team motivator and team builder
Be responsible and have the ability to solve problems and think on your feet
Also, to be brutally honest, you need to be just that little bit self-critical and obsessive
Ability to nurture a good working relationship with other departments
Stunning time management skills so you can juggle your many duties
Attention to detail to easily identify when apartments and flats need improvements and able to initiate these
Good Microsoft Excel knowledge
Desirable - diplomas, in-house training or hospitality management qualifications.
- Language required: English.
The company
We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.
Our aim? To remove the hassle for homeowners whilst short letting their properties.
How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.
We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.
We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.
We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.
Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.