[{{ $ctrl._job.status.name | translate}}] Reservations Agent
City Relay


Job description

Who are we?👨‍👩‍👧‍👦
Our short letting services create unforgettable experiences for those welcomed into the homes of our hosts. We are a rapidly growing vacation rental company based in the heart of London, providing unique services including hotel-style cleaning, check in/out, maintenance and dynamic pricing.

And we’re looking for a bright, dynamic all rounded Agent to join our Reservations team. You will be responsible for managing the reservation enquiries through various online channel partners including the telephone sales environment. Working with a team across a range of disciplines, your role will require to deliver excellent customer satisfaction and identify new avenues for guests satisfaction. You will also take a hands-on approach and be proactive in assisting customer enquiries and turning these into bookings. You will also help to develop and improve our relationship with our current partner channels as well as find new ones.

What will you do? ✍
Maximising revenue and guest satisfaction by receiving flat and apartment reservations.
Upholding a high level of regular, frequent, accurate and timely communication to all related departments regarding the Reservations function within the company.
Maximising customer satisfaction and hotel revenue by promoting the hotel’s other services and facilities to guests.
Maintaining and handling phone and email inquiries and deliver results by turning the enquiries into bookings.
Handling enquiries from all sides, selling City Relay in a consultative and inspiring manner.
Liaising with internal departments providing insightful data for external communications and promotions.
Analysing the reservations side of the business and create processes to improve returns and delivering an excellent customer experience.
Identifying and executing different ways to increase customer acquisition from our channel partners.
Managing all our active distribution channels, updating each channel on a live basis and following a set format of uploading properties onto advertising channels.


What are we looking for?👉
The position requires a highly motivated, bright and committed individual who thrives in a dynamic and challenging environment and is result driven. You’ll be committed to getting maximum value from every communications opportunity.
Job type
London, United Kingdom
Reservations, Guest Relations
Starting in
As soon as possible
Latest start date
April 2019
Contract duration
Pay range
£20K per annum
Other benefits
Joining our growing team and career opportunities✈️ Exciting work experience in a fast paced environment Fun, social team nights🍻 Working with a young and dynamic team 👊🏼 Cool office located in Portobello market🍔

City Relay

City Relay is a short let property management company. We manage everything on behalf of our hosts. We provide full management services: check in, key exchange, luggage storage, maintenance and cleaning services, as well as advanced marketing to help you with the many challenges you could face with your vacation rental. Last but not least, our Reception desks based in the heart of London poses a competitive advantage provided to both our hosts and guests.

We manage everything - so you don't have to, all whilst helping you make the most of your rental property!

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