Reservations Agent
This position is not available anymore, but there are more Reservations jobs
Reservations Agent

City Relay

Posted

Closed

Reservations Agent

About the job

Who are we?👨‍👩‍👧‍👦
Our short letting services create unforgettable experiences for those welcomed into the homes of our hosts. We are a rapidly growing vacation rental company based in the heart of London, providing unique services including hotel-style cleaning, check in/out, maintenance and dynamic pricing.

And we’re looking for a bright, dynamic all rounded Agent to join our Reservations team. You will be responsible for managing the reservation enquiries through various online channel partners including the telephone sales environment. Working with a team across a range of disciplines, your role will require to deliver excellent customer satisfaction and identify new avenues for guests satisfaction. You will also take a hands-on approach and be proactive in assisting customer enquiries and turning these into bookings. You will also help to develop and improve our relationship with our current partner channels as well as find new ones.

What will you do? ✍
Maximising revenue and guest satisfaction by receiving flat and apartment reservations.
Upholding a high level of regular, frequent, accurate and timely communication to all related departments regarding the Reservations function within the company.
Maximising customer satisfaction and hotel revenue by promoting the hotel’s other services and facilities to guests.
Maintaining and handling phone and email inquiries and deliver results by turning the enquiries into bookings.
Handling enquiries from all sides, selling City Relay in a consultative and inspiring manner.
Liaising with internal departments providing insightful data for external communications and promotions.
Analysing the reservations side of the business and create processes to improve returns and delivering an excellent customer experience.
Identifying and executing different ways to increase customer acquisition from our channel partners.
Managing all our active distribution channels, updating each channel on a live basis and following a set format of uploading properties onto advertising channels.
  • £20K per annum
  • NO
  • Joining our growing team and career opportunities✈️ Exciting work experience in a fast paced environment Fun, social team nights🍻 Working with a young and dynamic team 👊🏼 Cool office located in Portobello market🍔
  • Department: Reservations Guest Relations

About you

What are we looking for?👉
The position requires a highly motivated, bright and committed individual who thrives in a dynamic and challenging environment and is result driven. You’ll be committed to getting maximum value from every communications opportunity.
  • Language required: English.

The company

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

View profile
Closed

Reservations Agent

London, United Kingdom

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs