Reservations Manager
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Reservations Manager

City Relay

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Reservations Manager

About the job

This is an exciting opportunity for a professional with experience in the industry who wants to take initiatives and lead the Reservations Department of our fast growing vacation rental startup in London!!

City Relay is a rapidly growing vacation rental company providing Airbnb management services based in London venturing also in property acquisition, development and management. We have grown massively the last years and looking forward we are aiming to be industry leaders soon! With our main office in the heart of the vibrant Portobello market and 24/7 Reception Desk for all our guest in Earls Court!

This will be a full time, permanent position for the successful candidate. Your strategic thinking and hands-on approach will directly influence City Relay online and offline exposure and sales figures.

Main responsibilities:
Managing the reservations agents to achieve advanced occupancy and good customer service
Master the guest screening process followed for all the booking enquiries
Deal with relocation cases finding efficient solutions for our guests
Promote last minute and advanced occupancy
Handle enquiries efficiently, selling City Relay in a consultative and inspiring manner
Share your passion for our homes and hosts providing guests with an excellent booking experience
Process all partner bookings
Other responsibilities as required
  • up to £30,000 per annum
  • Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends? Work in the heart of Notting Hill, on famous Portobello Road Amazing location with a top secret balcony to use during your lunch
  • Department: Reservations

About you

A highly motivated, bright and committed individual who thrives in a dynamic and challenging environment and results driven. You’ll be committed to getting maximum value from every communications opportunity.
You will need to have 5+ years of experience within the hospitality or vacation rental industry.
  • Language required: English.

The company

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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Reservations Manager

London, United Kingdom

Full-time, Indefinite

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