[{{ $ctrl._job.status.name | translate}}] Reservations Manager
City Relay

Posted

Job description

We are City Relay, a fast-growing Short-Let property management company based in London. Our aim is to take all the hassle out from the homeowners when they short-let their properties.

How we do this? We offer a full management service providing from advertising through multiple OTAs such as Airbnb, Booking.com and Expedia, intelligent pricing, cleaning maintenance, 24/7 guest relations support to reception spaces across London.

Our B2B services provide operational support to other industry leaders in London putting City Relay on the front of the industry as a unique service provider.

We have scaled up significantly in the last 2 years and we aim to be industry leaders in London by the end of 2019!

We are opening our new reception spaces in London, next to come is Shepherds Bush in May 2019 and Victoria soon to come.

Main responsibilities:
Managing the reservations agents to achieve advanced occupancy and good customer service
Establishing relationships aiming to increase direct booking through corporate accounts
Managing corporate accounts and group bookings
Building partnerships with corporate clients ensuring we have the contact details of the designated person of their company who makes accommodation arrangements
Mastering the guest screening process followed for all the booking enquiries
Dealing with relocation cases finding efficient solutions for our guests
Promoting last minute and advanced occupancy
Handling enquiries efficiently, selling City Relay in a consultative and inspiring manner

Requirements

A self-motivated, innovative and committed individual who thrives in a dynamic and challenging environment.
5+ years of experience within the hospitality or vacation rental industry
Experience in Sales and Reservations
Confidence in presenting the company and building relationships with corporate clients
Job type
Full-time
Location
London, United Kingdom
Department
Reservations
Languages
English
Starting in
As soon as possible
Latest start date
June 2019
Duration of the contract
Indefinite
Pay range
up to £35,000 per annum
Other benefits
Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends? Work in the heart of Notting Hill, on famous Portobello Road Amazing location with a top secret balcony to use during your lunch

City Relay

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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