Reservations Supervisor
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Reservations Supervisor

City Relay

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Reservations Supervisor

About the job

Maintain and handle phone and email inquiries and deliver results by turning the enquiries into bookings
Handle enquiries from all sides, selling City Relay in a consultative and inspiring manner
Work closely with other internal departments providing insightful data for external communications and promotions
Assist in managing all our active distribution channels and updating each channel on a daily basis
Follow a set format of uploading properties onto advertising channels
Promote last minute and advanced occupancy
Analyse and identify the performance and efficiency of current advertising channels
Input specific promotional rates depending on apartments’ availability
Share your passion for our homes and hosts providing guests with guests with an excellent booking experience
Process all partner bookings
Produce property and area descriptions for our clients so they know what to expect by staying in City Relay properties
Supervise the interns working in the department
Other responsibilities as required
  • up to £25,000 per annum
  • Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends? Work in the heart of Notting Hill, on famous Portobello Road Amazing location with a top secret balcony to use during your lunch!
  • Department: Reservations

About you

Degree in Hospitality or relevant field (desired)
Minimum 2 years experience within a similar position in reservations
Excellent Communication skills
Excellent leadership skills
Interpersonal and sales skills
Passionate and ambitious
Self-motivated
  • Language required: English.

The company

We are City Relay. A fast-growing, industry leading short-let property management company based in the heart of London.

Our aim? To remove the hassle for homeowners whilst short letting their properties.

How do we do this? We are at the crux of a young, expanding market. We are pioneers with industry-leading knowledge of the London marketplace - matching homeowners and their properties with suitable guests, and providing them with support services such as housekeeping, maintenance and 24/7 guest support almost akin to hotel concierge services.

We pride ourselves on having in-depth local knowledge of the areas within which we operate, this is evidenced by our unique Reception Spaces which provide face-to-face support for guests.

We have grown the business 100% over the last year however we don’t plan on stopping there! We aim to increase our presence across London with the opening of new Reception Spaces - a totally unique concept in the short-term letting industry. Our new Shepherd’s Bush Reception Space will open its doors in May followed by a third Reception Space opening in the heart of Victoria within the next quarter. These unique spaces enhance our ability to provide London’s homeowners with a local, personal and fully-managed service when short-letting their property – designed to give more people the confidence to short-let their home.

We’re no one trick pony however! As a market leader in operational efficiency, we offer a number of other hospitality clients and short-term rental companies a tailored B2B service that includes housekeeping, freshly pressed linen, the provision of luxury amenities, property maintenance and check-ins - a reliable and convenient way to ensure every guest has a hotel-like experience.

Short-term rental companies across London no longer have to rely on different contractors to deliver operational support, we provide a one-stop shop that fully integrates with our clients’ brands and business objectives.

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Reservations Supervisor

London, United Kingdom

Full-time, Indefinite

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