[{{ $ctrl._job.status.name | translate}}] Reservations Supervisor
City Relay


Job description

Maintain and handle phone and email inquiries and deliver results by turning the enquiries into bookings
Handle enquiries from all sides, selling City Relay in a consultative and inspiring manner
Work closely with other internal departments providing insightful data for external communications and promotions
Assist in managing all our active distribution channels and updating each channel on a daily basis
Follow a set format of uploading properties onto advertising channels
Promote last minute and advanced occupancy
Analyse and identify the performance and efficiency of current advertising channels
Input specific promotional rates depending on apartments’ availability
Share your passion for our homes and hosts providing guests with guests with an excellent booking experience
Process all partner bookings
Produce property and area descriptions for our clients so they know what to expect by staying in City Relay properties
Supervise the interns working in the department
Other responsibilities as required


Degree in Hospitality or relevant field (desired)
Minimum 2 years experience within a similar position in reservations
Excellent Communication skills
Excellent leadership skills
Interpersonal and sales skills
Passionate and ambitious
Job type
London, United Kingdom
Starting in
As soon as possible
Latest start date
March 2019
Contract duration
Pay range
up to £25,000 per annum
Other benefits
Join an exciting industry and a fast growing start-up Growth opportunities Company mobile phone and Apple products (iMac, additional screen etc.) make your life easier 20% discount in our City Relay properties for friends and family Monthly company social events Who doesn't like a birthday cake?! We buy the best cakes Working with an amazing team, young and dynamic, what is better than working with your friends? Work in the heart of Notting Hill, on famous Portobello Road Amazing location with a top secret balcony to use during your lunch!

City Relay

City Relay is a short let property management company. We manage everything on behalf of our hosts. We provide full management services: check in, key exchange, luggage storage, maintenance and cleaning services, as well as advanced marketing to help you with the many challenges you could face with your vacation rental. Last but not least, our Reception desks based in the heart of London poses a competitive advantage provided to both our hosts and guests.

We manage everything - so you don't have to, all whilst helping you make the most of your rental property!

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