[{{ $ctrl._job.status.name | translate}}] Director of Rooms
COMO Metropolitan Bangkok

Posted

Job description

Plan and manage the room and related area’s operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget constraints. The major areas of responsibilities/management include: front office, guest services, housekeeping, security, engineering and gift shop. May have responsibility for recreation.

A Director of Rooms is responsible for ensuring the smooth operation of guest services, valet services, concierge, Spa, Housekeeping and communications in an attentive, friendly, efficient, and courteous manner. The Director of Rooms is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing employees.

The duties and responsibilities of a Director of Rooms include: coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.

Requirements

The ideal Director of Rooms candidate will have: excellent communication skills in all aspects; professional and appropriate business appearance and presentation; 3-5 years experience in a comparable position in a luxury hotel operation; excellent knowledge of all aspects of Rooms Division Operations; excellent organizational and administrative skills; excellent guest service and problem resolution skills; the flexibility to meet the demands of a 24 hour operation; and the ability to work comprehensively with spreadsheets and budgeting packages.

· Pleasant personality, positive attitude and good teamwork spirit
· Strong leadership, good interpersonal and creative skill
· Manage the human resources in the division in order to attract, retain and motivate the employees; train, develop, empower, coach and counsel, conduct performance, resolve problems, provide open communication, discipline.
· Develop, recommend, implement and manage the division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
· Implement company programs and manage the operations of the department in a manner consistent with regulations and company policies and procedures to ensure a high level of quality and customer satisfaction. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
· Advanced knowledge of the principles and practices within the Room Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
· Ability to make decisions with only general policies and procedures available for guidance. Supervisory/ management skills.
· Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
Job type
Fulltime job
Location
Thailand
Department
Management, Asset Management, Reservations, Revenue Management, Rooms division
Languages
English
Starting in
As soon as possible
Latest start date
August 2018

COMO Metropolitan Bangkok

A contemporary Bangkok stylish design hotel, COMO Metropolitan Bangkok is an urban escape located in the central business district of Sathorn with a shuttle van service to the Saladaeng BTS Skytrain Station operating daily from 7.30am to 9.30pm. The hotel is situated between the river and Sukhumvit District, located 10-minutes away from Silom’s buzzing nightlife scene and easily reachable by BTS Station or MRT train networks. The hotel combines passionate service with award-winning Thai restaurant, nahm, glow restaurant for COMO Shambhala Cuisine, and Met Bar.

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