[{{ $ctrl._job.status.name | translate}}] Hotel Duty Manager
COMO Metropolitan London


Job description

We are currently recruiting for a Duty Manager with a genuine passion for guest service, creativity and style to join the Front Office team at COMO Metropolitan London. Reporting into the Reception Manager within COMO Hotels and Resorts you are responsible for creating experiences worth re-living, experiences that inspire guests to travel and live differently.
Key Tasks
• Creating memorable experiences for our guests, enhancing the hotel’s reputation, and leaving guests feeling delighted and with an intention to return.
• To use entertaining to build an emotional connection with existing and potential guests.
• Assessing business levels and arranging to be on shift during peak times to meet and escort VIP guests to their rooms, to check on standards of services, and to assist all departments with providing the best level of care and attention in accordance with company policies and procedures.
• Reviews all group and long stay apartment arrivals and liaise with reservations and sales to achieve a smooth stay.
• Effectively manages challenging guests and complaints with empathy and tact.
• Assists in achieving the hotel objectives of maximising occupancy and room rate.


Required Skills and Experience
• Has an indepth knowledge of hotel reception operations.
• Familiarity with a broad spectrum of hotel departments.
• Good leadership and interpersonal skills.
• A proactive approach with a self-driven attitude.
• Excellent eye for detail and standards.
• Knowledge of Opera is highly desirable.
• Previous luxury hotel experience
Job type
London, United Kingdom
Front Office reception
Starting in
As soon as possible
Latest start date
September 2018
Pay range
Not applicable
Other benefits
NEST Pension; 28 paid holidays per year, increasing with service; complimentary freshly prepared meals on duty; Uniform and free laundry and dry cleaning uniform service, Career development opportunities; Recruitment bonus for successfully introducing another employee to COMO Metropolitan London; The Met Experience – complimentary bed and breakfast stay at COMO Metropolitan London; Employee rates in all COMO Hotels and Resorts properties; In-house spa and food and beverage discounts; Local business discounts

COMO Metropolitan London

COMO Hotels and Resorts’ contemporary urban properties include The Halkin in London’s Belgravia, and the Metropolitan hotels in Bangkok and on London’s Park Lane. Each luxury city hotel features award-winning cuisine, a clean, modern aesthetic and unobtrusive service. The vibrant Metropolitan hotels also house the sophisticated Met Bars for an energetic urban tempo.

Metropolitan by COMO, London

A cool, contemporary central London luxury hotel, Metropolitan by COMO combines accurate service, sophisticated design and a vibrant Park Lane location. There are 144 rooms and suites as well as 19 long-stay apartments, Nobu for Japanese-Peruvian cuisine, a lively Met Bar and Asian-inspired therapies from COMO Shambhala Urban Escape.

The Metropolitan's reputation as a London hotspot has placed it among the top addresses for events, from cocktail parties to private dinners, meetings, product launches, fashion shows, interviews and weddings.

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