This site uses cookies
By continuing to browse this website you're agreeing to our use of cookies.
Find out more
This position just got filled, but there are more Management jobs at Compass UK

Control Room Operator (Weekends) - Birmingham

Compass UK


Control Room Operator (Weekends) - Birmingham

Job Description

What we'll give:

Control Room Operator

  • Weekends
  • Based in Birmingham, B45 9PZ
  • Compass exclusive offers on PerksAtWork
  • Access to a wide range of programs to train and develop you
  • Pension contribution

What you'll be doing:

Looking for a new opportunity as a Control Room Operator? A step towards your new career? Or maybe you want to move up a level and take on more responsibility? Look no further as we have an exciting opportunity for an experienced, multi-talented and highly skilled Control Room Operator to join our highly motivated team.

More about the role:

The successful Control Room Operator will be responsible for the following:
• Manage customer calls (Internal and external customers) and ensuring that issues are resolved in a prompt/efficient manner
• Logging all transactions on our CAFM system (Computer Aided Facility Management System) including new calls, updates, chasing contractors for updates, etc.
• Ensuring that gaps in resource within onsite operations are identified and resourced using internal and external parties
• Ensuring that security related issues are managed and dealt with in line with company policies to the highest standards
• Respond to requests for assistance and managing high risk situations to resolution
• Report writing on major issues ready for circulation to the wider business
• Ensuring Health and Safety issues are managed and escalated accordingly
• Ensuring Facility Issues are managed and escalated accordingly
• Any other business to ensure that the highest standards are maintained with our customers/work colleagues
• Positive Customer and Client Feedback
• Quality of call management
• Call answering statistics
• Call recording quality measurement
• Following defined processes and procedures

Who you are:

Personal Specification
• Is passionate about delivering excellent customer service
• Acts with honesty and integrity
• Looks to continuously improve processes
• Excellent communication skills
• High expectations for quality and an eye for detail
• High standard of personal presentation
Overall Purpose of the Role
Key Responsibilities
• Can work within a team as well as on their own
• Can work unsupervised/alone Essential Requirements
• Excellent communication skills from past work experience
• Excellent IT skills i.e. Microsoft Office Applications but also bespoke systems
• Ability to work under pressure whilst maintaining a positive attitude
• Good time management skills
• Can work shift patterns and provide flexibility, where required Desirable
• Security related experience
• Facility Management experience
• Call Centre/Customer Service/ Helpdesk experience
The successful candidate may be required to have Enhanced Security Checks and must be flexible to work evening shift patterns.

Who we are:

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.


Job type
Birmingham, United Kingdom
Starting in
As soon as possible
Contract duration